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Hello Figma Community and Support Team,I am the IT Coordinator at Çözüm Koleji (a K-12 school in Turkey). I applied for the Figma Education plan for our school domain (cozum.k12.tr) about 12 days ago but haven't received any response or verification email.We are in the process of rolling out our centralized design environment. We currently use Microsoft A5, Google Workspace, and Adobe Creative Cloud. We urgently need the Figma Enterprise features to set up SAML SSO and SCIM provisioning via Microsoft Entra ID, just like we did with our Canva integration.Without the education verification, we cannot proceed with a secure, centralized deployment for our K-12 students. Could a Figma staff member please look into our application or escalate this to the SheerID/Education team? I have all official documents ready for manual review.Thank you for your support.Zahit Koca

Dear Figma Billing Team,I am the account administrator for Beijing Sirius Company’s Figma organization. I’m reaching out to seek your assistance with a billing discrepancy we’ve encountered following our recent annual plan renewal.We successfully renewed our annual plan on March 13, 2026, covering the period from March 8, 2026 to March 8, 2027. The corresponding invoice (#C783A69F-0021, issued March 8, 2026) reflects 7 Full seats and 1 Dev seat, which has been paid in full.However, I’d like to highlight an inconsistency we’ve observed in our Billing Overview dashboard. Prior to March 13, the dashboard consistently displayed 8 Full seats. For context, our 2025 billing was indeed for 8 Full seats, and we intentionally reduced the count to 7 for this year’s renewal. Throughout this transition, I have only taken actions to decrease seat count—never to increase it.What’s puzzling is that now, in the “Next quarterly invoice (due June 8)” section, we see an addi

Hi!I have a paid Dev subscription for $20/month, and I often use Figma MCP to generate layouts. Today, for the first time in many months, I encountered an issue where my MCP started returning the error:“Rate limit exceeded, please try again tomorrow.”What’s going on? I’ve used MCP much more actively before, but this time I only used it to generate three sections of layout and immediately got this error.Is this due to new limits/rules, or is it a bug?   

I am facing an issue while working on the prototype. Whenever I try to create a connection between elements, this interaction is automatically being applied, even though I did not intentionally set it. Because of this, it becomes difficult for me to control the prototype flow.Could you please look into this issue and let me know how I can stop this from happening automatically?  I am also experiencing another issue while creating components and setting up prototypes with variants. Even though I am following the proper process, when I click Play to preview

why did Figma MCP options like Generate and pull Figma designs always disappear in Codex even though my Figma MCP is enabled in settings of Codex? Why did I have to keep reinstalling Codex so that I can see the above pull/generate figma designs options again?

Hi team,I’m unable to preview anything in Figma Make for the last 3 days. The preview panel just shows a loader spinning in the center and never resolves.This makes it impossible for me to debug or iterate on the app I’m building.What’s happening: Preview panel keeps loading indefinitely Spinner stays in the center No errors are shown The preview never renders What I’ve tried so far: Refreshing the file Restarting the browser Trying different browsers Logging out and back in Restarting my machine None of these helped.Questions: Is this a known issue with Make previews? Are there any logs or debugging tools I can use to identify the cause? Happy to share

Hi everyone! I'm trying to simulate two different actions on a single card component. * Short Tap: Should open an overlay. * Long Press: Should change the card to a different variant that reveals two buttons (one to hide the card, and one to cancel/return to the initial variant). I added an "On tap" trigger to the card instance on my canvas to open the overlay. To handle the long press, I'm trying to use "Mouse down" and "Mouse up" inside the Main Component to switch between variants (since I know I can't use "On tap" on both the variant and the instance simultaneously). However, Figma keeps conflicting the triggers, and the prototype is breaking. The actions either override each other or fail silently. Could someone help me understand how the trigger hierarchy actually works between Main Components and Instances? Or, if there's a better workaround to build a component that handles both a short tap and a long pres

I am an admin and educator of a higher education institution. Students are invited via their university-issued e-mail and they have their status verified.I have created files for the groups of students, and when inviting them to the files, a warning saying “An admin needs to update this seat so they can edit” for every student. On the Admin page, where I would normally change seat types, the “Seat type” column is simply not showing.How do I change seat types for my students?

Hello! Recently i find out that when I click Auto Layout, the text doesn't line up perfectly with the center of the shape but remains in place, creating mixed padding. Previously, when using auto-layout, the text would line up perfectly with the center. I have absolutely no idea what went wrong. 

I worked on my figma project the night before on the 12th of March 2026 and the next day all my prototype is gone the connector lines are no longer visible. Months of prototype gone.

Hi,My projects requires a custom font that I have installed locally, but it doesn’t show up on Figma and there isn’t a desktop download for Linux.Is there a way to edit files with custom fonts? I use Fedora KDE and Figma in the browser.Thanks

Here is the forum post with the full technical section added:Title: Branch merge broke all component instances across all working files — conflict error on every instance, restore & republish did not helpHey Figma Community,I'm dealing with a critical issue and would really appreciate any help or shared experience.What happened: I merged a branch back into my main library file (we work with a large design system, 100+ components). The branch only contained changes to one component (Segmented Control). After merging and publishing, every single component instance across all consumer/working files now shows this error:"The properties and values of this variant are conflicting. Change the applied values on this variant to resolve this."This affects every component — not just the one I worked on.What I've already tried:Restored the library to mult

Hello, I’ve tried to verify my student status through SheerID, but it does not work properly. Every time I upload something, I get an error that says:“The document is insufficient for establishing eligibility for this offer.”I’ve submitted the two documents that they suggested, my transcript and a tuition reciept, with my full name, the school’s name, and the date (current academic year/the current date). My school ID does not contain an expiration date, so I couldn’t do that.I’m not sure what’s wrong; I’ve emailed SheerID support (both the support that they list on their website, as well as figmasupport@sheerid.com), and they’ve been unhelpful with a copy-and-paste message that says they can’t help me. Here is the email:After a deeper look into your request, we are sorry to inform you that we are unable to verify your st

I have homeworks due in two days and sheerID does not wanna aprrove me, I sent everything they asked from University taxed paid, class schedule and the european student card, it does not make any sense, I am using the damn university issued email for this account, can someone help me?

Bug Descriptionimage.getSizeAsync() never resolves when running a plugin in Figma on Windows + Chromium-based browsers (Chrome, Edge). The Promise hangs indefinitely with no error thrown.The same code works perfectly on:macOS Chrome macOS Safari / Firefox Figma Desktop App (all platforms)Steps to ReproduceOpen Figma in Chrome on Windows Select a frame/rectangle with an image fill Run a plugin that calls: const image = figma.getImageByHash(imageFill.imageHash);const size = await image.getSizeAsync(); // ← hangs forever, no errorExpected BehaviorgetSizeAsync() should resolve with { width, height }.Actual BehaviorThe Promise never resolves and never rejects. No error is thrown in the console. The plugin silently stalls.Additional Notes

Hi,I’m using Figma Make and I keep getting this error:“Failed to download code files. Check errors and try again.”The preview is generated successfully, but when I click Download code, it fails.Has anyone encountered this issue before?What are the common causes and how can I fix it? 

Hello, is the slots update only available to full seat users?

I am a free user but the file is attached to the educational team. I am not an educational team member or anything like that. Whenever someone shares the file with me at my personal email, the file is automatically attached to the educational email and I am not able to identify it. I want to de-link with the educational team and somehow I am also not a member of the educational team.

Hello Figma Support Team,I hope you are doing well.I had a design file named “[redacted by moderator to remove personal information]” that was part of a team project on my account. This file contains approximately 2–3 months of my design work and is very important to me.Unfortunately, when I try to open the file using the link, I receive the message: “Hmm, we couldn't find that one.” I have carefully checked everywhere in my account, including Drafts, Recents, Shared with me, and Trash, but I am unable to locate the file.Account email: [redacted by moderator to remove personal information]File name: [redacted by moderator to remove personal information]File link: [redacted by moderator to remove personal information]I would sinc

After Creating a dropdown menu im having issues with the figma preview.when I click on any dropdown menu on the design the figma make crash and freeze not responding and showing a grey background after I reloadI having warning with messages for asChild and _fgT, _fgS, _fgB.  and try solve the warnings as figma suggest but noting changeFigma Make CrashFigma make FreezeCritial IssueMy Figma Make freezes on certain elements. I found that it starts to freeze on Dropdown Items, which makes it impossible to work on the interface. when you deploy a project to Publish , everything is fine. But when you work through the Figma Make builder when I click a dropdown menu

With a nice collection of CMS articles in Figma I could not figure out how to cross-link them. I was about to add a link to the content in rich text editor, but pages for CMS are not listed there. I would expect it to be work the same way as links work in ‘interaction’ mode: selecting the CMS page than the slug. Is there any (other) way to achieve this? Is there a plan to add/fix this?

I want to hide prototype files from “Recents” forever. Is this possible? If not, can we have this feature?I never open prototypes that way. It is annoying that I need to choose “design files” in filters every time.

Hi there,I am using the Figma desktop app and on the left hand side I have all my frames in the layers section with the little collapse/expand icons next to each frame. If I expand a frame with lots of items in it and then scrolldown I can’t then collapse it again until I scroll all the way back up to the top, instead of collapsing the little arrow just selects everything in the frame. Is that normal behaviour as it is quite annoying, or have I accidently changed a setting as I am sure it didn’t used to do that.Thanks 

I have created a Figma user myself then why i am not showing as a admin in left sedebar of figma page? 

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