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I'm hoping someone from Figma or the community can help me understand what appears to be a billing inconsistency.My workspace has 1 Professional Full Seat, yet my Billing page shows:Professional Full Seat: $20/month AI Credits (2,500/month): $60/month Total: $80/monthHowever, the current Professional pricing page advertises:Professional Full Seat for $16/month (annual) or $20/month (monthly) 3,000 AI credits/month included No mention of a separate $60 AI credit subscription.I am stuck as I am out of credits and need them to continue my work, but this random charging for last few months is not making sense to me. My questions are:Why am I paying $60/month for only 2,500 AI credits? If Professional already includes AI credits, why am I being billed separately? Why do I receive 2,500 credits instead of the 3,000 credits shown on the pricing page? Is my workspace on a legacy billing plan, or is this a billing error?The AI support bot couldn't explain the discrepancy and escalated my case t

Contraté un puesto Collab para un mes, pero al mes siguiente mi cuenta mostró un cambio automático a un puesto Full y se me cobró ese puesto sin haberlo solicitado. Quiero entender por qué ocurrió ese cambio y cómo evitar que vuelva a pasar.

StarterプランでCodexからFigma MCPを使用しています。Codex/Figma MCP経由でFigma designファイルを編集しようとすると、以下のエラーが出ます。"You've reached the Figma MCP tool call limit on the Starter plan."しかし、FigmaのStarterプラン画面では以下のように表示されています。- 月間AIクレジット: 0 / 500- 日次AIクレジット: 0 / 150確認したいことは以下です。1. Figma MCP tool call はAIクレジットとは別枠ですか？2. StarterプランでのMCP tool call limit の上限はいくつですか？3. MCP tool call limit はいつリセットされますか？4. これは仕様ですか？それともアカウント/チーム側のレート制限不具合の可能性がありますか？よろしくお願いします。

Hi everyone,I am attempting to link a custom domain to a site built on Figma, but we are running into errors during the setup process.Our systems administrator manages our DNS independently through custom nameservers (DNS Made Easy). We have already configured the DNS records based on the provided values (A record pointing to the server IP, TXT record for site verification, and a CNAME pointing to sites.figma.net).However, we are hitting the following roadblocks: Incomplete Server Configuration: When a browser attempts to connect to the domain, it successfully reaches the server IP address provided by Figma, but the server responds that it doesn’t recognise or know anything about the domain. It appears the host is not yet correctly configured to respond to our domain traffic. Missing DNS Proxy Toggle: Our administrator suspects that a backend DNS Proxy (Cloudflare intercept) might be toggled on automatically for our domain and CNAME configuration. According to the documentation, this

Hi, we used Figma to design websites, landing pages, and banners, and we encountered an issue with the letter spacing. You can see the issue in the video.

I recently subscribed to the Figma Professional plan, primarily to use Figma Make AI. As part of my subscription, I received 3,000 AI credits.However, I am extremely confused and disappointed by how quickly these credits are being consumed.Here is what happened: I created only 6 design pages using Figma Make. Those 6 pages consumed all 3,000 AI credits that came with my Professional subscription. Assuming I may have simply run out of credits, I purchased an additional 1,000 AI credits. Surprisingly, after submitting just a single prompt, the entire 1,000 credits were consumed immediately. This behavior seems unreasonable and makes it very difficult to understand the actual cost of using Figma Make.I would appreciate answers to the following questions: Why did a single prompt consume all 1,000 AI credits? How are AI credits calculated for Figma Make? Is the number of credits based on prompt length, generated components, iterations, or some other factor? Is there a detailed c

Hi,I’ve tried submitting multiple legitimate documents for the education verification process, but they keep failing to go through. I’m really puzzled about what’s going wrong with the SheerID integration (the third-party verifier).This exact same issue happened when I was verifying my student status for another application – it took some back-and-forth with their support to finally get it resolved. Unfortunately, that’s not happening here despite my efforts.SheerID/Figma support? Would love your help!Thanks in advance!Gaurabh

The receipt PDF attached to my Config registration confirmation email is blank/logo-only, and I need a resent copy with attendee name, ticket type, company name, billing address, and payment info.

Hello,I joined the company on July 1 and purchased a one-year Figma subscription for work purposes. However, the payment was made through my personal account, not a company account.After only three days of employment, I left the company and have already canceled the subscription. The company has asked me to request a refund for this payment.I would appreciate it if you could review my case and process a refund for this subscription.Thank you. 

Built a plugin to help understand complex Auto Layouts—looking for feedback Hi everyone! As a frontend developer, I often found myself spending a lot of time trying to understand how large Figma layouts were structured before I could start implementing them. Existing tools provide the properties, but I wanted a way to quickly understand the relationships between containers, spacing, and sizing. So I built VizDeez. Instead of focusing on code generation, it visualizes the layout structure. You can: - See a visual map of a selected frame and its immediate children.- Hover to understand gaps, padding, and sizing with interactive animations.- Drill down into nested containers.- Inspect layers and copy CSS/Tailwind snippets when needed. I'd really appreciate feedback from designers and developers who work with Auto Layout regularly. - Does the concept make sense?- Is this something you'd find useful in your workflow?- What would make it more valuable? You can check it out here: https://www.

To: Figma Customer Support Hello Figma Support Team, I am writing to request an immediate refund and resolution regarding an incorrect charge. Even though I successfully canceled my subscription last month, I was billed again this month, and a payment was processed on my credit card. Additionally, I request that you completely delete all my payment card information from your system. When I canceled my subscription last month, I made sure to completely remove my payment details. I do not understand why my card information was still stored and how this charge was able to go through. Please resolve this issue immediately, process my refund, and provide an explanation as to why this occurred. Figma Account Email: [redacted by forum moderator to remove PII] I look forward to your prompt review and a quick response. Thank you,

Hello,I would like to request a refund for the subscription that was automatically charged today.I have not used the subscription at all, and I have already canceled the renewal to prevent any future charges.I realized that this higher-priced plan is more than I need, so I would greatly appreciate it if you could review my refund request.

does the limit of the timeline in motion only stops at 2000ms? if so then what’s the point of having an ability to zoom out all the way above 20000ms?(edit) nevermind, apparently there’s a form right beside the current timeline position to choose the max duration for it, it's just for some reason written in grey, i thought it’s unclickable

Hello,I cancelled my Figma subscription some time ago. However, I recently noticed that I was charged again.Could you please review my account and explain why this charge occurred? If it was made in error, I would appreciate a refund.Thank you. 

Update: ​@Gustavo_Lopes , could you please check your inbox? The Technical Quality specialist has just replied to you and is waiting some additional information from you for further investigation! Thank you! please i need on my own end, it is extremely urgent, I am urgently following up on the custom domain issue for piusanyimfellows.org.The domain was previously stuck on “Awaiting SSL Certificate” for an extended period. After reconnecting the domain, the website started loading for some users, but it is still not stable. Some users can access the site, while others are getting errors such as “Not Secure,” “This site doesn’t support a secure connection,” or the site not loading at all.Based on the symptoms, this appears to be an SSL certificate/CDN routing issue, possibly involving an incomplete or misconfigured SSL certificate chain, or different CDN/server nodes serving different SSL states. It looks like some users are reaching a server where the SSL certificate works, while other

Hey, thank you for answering. Actually I came across a video where a person was showcasing a video animation on top of gradient background, both are moving independently, I know we can do that in AE but still I was wondering if we can do in this in figma motion. https://www.instagram.com/reel/DZ26Yq5CtAM/Thank you. 

Just tried Figma Motion and animations work great when tested on standalone screens. However, there's a noticeable issue when a page transition is triggered via an interaction (e.g. clicking a CTA): the final state of the animation briefly flashes (~0.5s) before snapping back to its initial state and playing. This creates a visible glitch every time you navigate between pages. Hope this gets looked into! Additionally, there seems to be a bug with overlays: animations don't appear to trigger when placed inside an overlay. The animation simply doesn't play.

I've been using Figma Make Kit with published components for my project. Initially, everything worked as expected. I created a few components using the default AI model and then didn't make any changes to the file for 4–5 days.When I came back to update a few components, every prompt I entered resulted in the error message "Something went wrong" along with an error ID.I raised a support ticket, and the Figma team suggested either duplicating the file or switching to a different AI model in the chat window. Switching from the default model to the Gemini model temporarily resolved the issue, and I was able to continue working.However, after another few days, the same issue returned. Now the Gemini model also fails with the same "Something went wrong" error. I've tried multiple AI models, but they all produce the same result.The most frustrating part is that each failed prompt still consumes 200–400 AI credits, even though no output is generated. It simply shows the error message after pr

Hi Figma Support,After the recent update, Paste properties stopped working correctly in Figma Desktop.Copy properties still works: when I press Option + Command + C, Figma shows the “Copied properties” notification. However, Paste properties does not apply the copied formatting when I press Option + Command + V.This is especially problematic when editing text fragments inside a text layer. I use this feature constantly to apply font formatting to selected characters, for example numbers and mathematical symbols inside longer text blocks. Before the update, the same shortcut and workflow worked normally.Steps to reproduce: Open a text layer in Figma Desktop. Select a formatted part of the text. Press Option + Command + C. Select another part of the same or another text layer. Press Option + Command + V. The copied text properties are not applied. I have already tried restarting Figma and using Reset Figma and Restart, but the issue remains.Could you please check if this is a b

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I have a paid up Pro Dev seat and when exploring the MCP server after six or so calls I am now blocked, it just responds with ..  Error: You've reached the Figma MCP tool call limit for your seat type or plan. You can upgrade for more tool calls. Learn more: https://developers.figma.com/docs/figma-mcp-server/plans-access-and-permissions/    Am aware of x-calls per 10-minutes, tried after half an hour an got the same response. Re-authenticated, same response.Subscription was taken out several weeks back, first time using the MCP service since then. whoami shows expected information

Hello, Unfortunately, I am unable to retrieve the source code for my plugin, as I believe it was permanently deleted from my iCloud storage. The plugin in question can be found here: https://www.figma.com/files/team/1187037814994682709/resources/community/plugin/1575842034656058098/orderly-layer-organizer?fuid=807829380100009514 I apologize for any inconvenience this may cause. Best regards,Jumar Juaton

I encountered what appears to be a bug after publishing components from a regular design file.This file was originally a design file, not a library. I decided to publish its components and styles so they could be reused in another file.After publishing, all text layers inside component instances in the same file lost their text style assignments.Expected result:Publishing components should not affect existing text style links inside the current file.Actual result:- All text layers inside component instances became locally formatted.- Typography did not change (font, size, weight, line height, etc. all remained identical).- The text style name disappeared and only the raw typography properties were shown.- Main components kept their text styles correctly.- Only component instances lost their text style links.- The text styles themselves still existed.- Manually selecting the same text style immediately restored the connection without changing the appearance.- Republishing the library an

I have had multiple Figma accounts from multiple workplaces. I’ve made a personal free one and made the Profile connections within Figma. Can somebody help me get my original user handle here? It seems weird that they’re not just the same as within the Figma settings

I had 2 full seats on our account and were paying $40 a month. We downgraded to 1 full seat and 1 dev seat a few weeks ago expecting less of a charge but just got charged $48 dollars. We see we have 1 full seat and 1 dev seat now and yet we paid $8 more than we were when we were expecting low $30s.