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I used a code instance from Figma Make in figma sites for my website but when i publish the site it doesn't show up. It shows on preview but not when published.

So, I have a component with video layer, then an instance of a button to control the play pause. It works in the master component but not in children.I’m noticing lots of users struggling with this and seen had written similar topics but had no replies. What I’m asking is, that along with other similar sort of bugs/issues is there timelines to get these sorted?I’m having to create two versions of the same variant, one with and one without autoplay, which seems a bit unnecessary when the prototype controls already offer a play/pause, but for non-components.

I am verified for the education plan but can not access any of it’s features.  My plan still shows free next to my team.  This is creating access issues for my program. I have sent a request to SheerID, but have received zero response.  The information provided in these forums are not helpful at all.I have tried following all the steps and still have not been able to access the program correctly.

I am in a subscription on Figma make. I notice I can no longer see the save button on the left side  by the AI chat window which also showed the files you amended. It usually list the amended files and an undo button to cancel all the changes in that file. Also in the top menu its greyed out. What’s going on? Screenshot attached

Is there anyway to bring back the black background for the figma icon?

Hello:Today I subscribed to a monthly premium subscription and then invited a user to my team.As a newbie, I didn't understand Figma's subscription rules, so I set both users to Full, then set one user to Dev and the other to Collab.When I checked my bill, I was surprised to find that in addition to the $20 I paid for the subscription, I was also charged $40 next month. I was shocked, as I only have two users; one should be on a Full subscription and the other on a Dev subscription. I immediately corrected the user types, but I was still charged $40 next month. Therefore, I immediately canceled my subscription for next month, fearing other unexpected charges.Actually, besides the $20 I paid for the subscription, I should only be paying for the Dev subscription next month, so next month's bill should be $15. Please help me fix my bill.My account email is yginuoemail@gmail.comThank you!

자동 결제로 인해 10/9 결제가 되었습니다.해지 및 환불을 요청드립니다.

Hey community. Here is Tode - analytics for figma plugins/widgets!In Figma you see how many installs, likes.. But how users behave after they launch your plugin? With Tode you can track features usage, number of unique users, sessions duration, countries and editors (Figma, FigJam, Dev Mode), revisit rate.Just add some lines of code and track actions from UI. We don't use cookies so it will work inside plugin sandbox! We have adapters for React/Vue/Svelte/Angular and just TS. There is a free plan where you can try it out on one plugin.usetode.devFeel free to share your suggestions for improvement, I will do my best :)  App is 100% dogfooded because i use it on my own plugins published in Community. Cheers!

Been using Fig Stats lately, but I feel it’s still hard to track my own plugin performance properly.Main issue for me:It mostly focuses on public/hot plugins My own plugin data feels incomplete Weekly Figma analytics emails are hard to compare over time No clear trends/history/insightsSo I’m thinking about building a small tool that:Connects to Gmail Automatically reads Figma weekly analytics emails Builds historical charts Tracks installs/runs/retention over time Gives simple AI insights/trend analysisSomething like:“your installs dropped because ranking/search exposure changed”Would any Figma plugin developers actually use this?Curious if this is just my pain point or a real problem for others too.

Hi there friendly forum,I’ve got a plugin (1616762647761910788) that’s been sitting in review for around a month now. Is there any way to get a progress check on how far along in the process it is?I assume with AI now the review process may be extended, but wondering if there’s any reasonable way for Figma to communicate progress.My plugin does not make any external calls (other than Google Fonts), and doesn’t store anything locally.

We currently have an existing Figma Professional Plan and would like to merge it into our existing Organization Plan. Is it possible to migrate all associated assets, including files, projects, folders, team structure, and assigned seats, from the Professional Plan to the Organization Plan without losing data, permissions, version history, or user access? What is the recommended process to ensure a seamless transition while retaining ownership and collaboration settings?

Hi Figma Support,I'm experiencing an ongoing issue with email notifications for comments. All notifications are enabled at both the account and individual file levels. I've already checked my email filters, spam folders, and notification preferences, but I'm still not receiving comment notification emails.Could you please investigate whether these emails are being generated and delivered correctly, and whether there's any issue or suppression affecting my account?This is impacting my daily workflow, as I rely on comment notifications to keep track of client feedback.Thank you!

 Hello, I’m looking for help with a published Figma site:https://hd-ningbo.figma.siteThe site has started showing browser-specific access issues.In Microsoft Edge, the site is blocked with:net::ERR_CERT_COMMON_NAME_INVALIDEdge reports that the certificate is valid in date and issued by Let’s Encrypt (YE2), but it does not match hd-ningbo.figma.site. The certificate appears to identify only IP address 141.193.154.146. Since the site uses HSTS, Edge will not allow me to bypass the warning.In Firefox, the site fails during loading with:/bootstrap: NetworkError when attempting to fetch resourceChrome had previously loaded the site successfully, but Edge is now blocked and Firefox cannot complete bootstrap.This is a *.figma.site subdomain, not a custom domain, so I do not control DNS or CAA records. Figma Support suggested allowing time for SSL provisioning, but the site was already published and previously accessible, and the issue has continued beyond 30 minutes.Has anyone else encountere

Update: Managed to solved it without a new plan. You can close this topic.Hello, I don’t want to renew plan for now, as I work with a figma plan on my company email.However, my existing account which is a private email, now under locked and I can’t access my files or undo it.I need help solving that asap. Thank you,Asaf

From my previous question I now know how to transfer or merge an existing two plans (Professional plan merge or transfer to Organization plan) into one from this article: https://help.figma.com/hc/en-us/articles/10250387712407-Transfer-a-folder-or-team-to-a-different-account#h_01J5BDVCA0XT1PX6B4AB30PZRZBut I still have some few questions: Does the seat transfer from the Pro Plan to the Org Plan also include Collab and Dev Seats? What happens to the existing Pro Plan after the migration? Since the team folders, seats, and team members will be transferred to the Org Plan, we do not anticipate any further need for the Pro Plan. Our primary objective is to fully consolidate everything under the Org Plan. How will the billing work for the additional seats once they are transferred to the Org Plan? The files on the Draft folder of a team member, will that be transferred as well? in the migration process to the Org plan from Pro plan

Yesterday evening, my account showed more than 2,000 AI credits. This morning, the balance was zero. I did not expect to use all of those credits overnight.Could you please check my credit usage history and explain what caused the balance to drop? If the credits were deducted in error, I would appreciate it if you could restore them.Thank you for your help.

I was working in a file today for many hours, and all of a sudden, my designs were gone. I checked version history, and no sign of them there. There are a handful of hours where the file remains unchanged, which is not possible. How can I recover these ‘deleted’ files? No clue how they went missing or how to recover them. 

你好，Figma客服团队，我写信请求退款，因为我的账户上出现了一笔意外的费用。我最近取消了订阅，但座位按比例调整仍然被收取费用。这些额外的座椅升级完全是偶然且无意为之。我不知道观众会自动升级为付费座位，也不知道取消后会被追溯收费。既然账户已被取消，我们不再使用这些功能，恳请您查看我的账户历史，并对这次最后的2笔交易进行礼貌退款。同时今日也产生了一笔年度续费，费用是今日自动扣费的，扣款账户不是本人的，今日的座位功能也还未使用，月付功能均尚未被使用。请帮忙取消这笔年度订阅订单。烦请帮忙处理一下，感谢。感谢你的时间和帮助。 

I opened a support ticket thirteen days ago, and two days later Ben Anderson contacted me to confirm the details of my two devices, which were having issues with their accounts. Ticket ID: #2152830.It has now been nine days since that communication, and thirteen days in total since I opened the ticket, and I still haven’t received any response, despite having provided all the information that was requested from me.Is this person an AI? Is there anywhere within Figma where I can contact a real person from the support team?Thank you very much.

When I try to login to my figma account in another device, it requires Gmail code authentication, but the email never sent to my inbox, already checked the inbox, junk, or spam folders but still nothing.My email is (redacted by the moderator due to PII).Thankyou

Hello Figma Support Team,I am writing to request a refund for an unexpected charge on my account. I recently cancelled my subscription, but I was still issued a charge for a prorated seat adjustment.These extra seat upgrades were completely accidental and unintended. I was not aware that viewers had automatically upgraded themselves to paid seats, nor was I aware that I would be billed retroactively after hitting cancel.Since the account is now cancelled and we are no longer using these features, I kindly request that you review my account history and issue a courtesy refund for this final transaction.Account：(redacted by the moderator due to PII) was mistakenly enabled when applying for edit permissions. The monthly payment feature has not been utilized. Please help cancel this monthly subscription order.Thank you for your time and help. 

I've been trying to pay for the subscription since yesterday. But the payment failed.A check with the credit card company shows that Figma is trying to charge the card with incorrect Expiration Date. But I updated the Expiration Date. And still it doesn't work.The credit card company claims that the last check of the transaction was yesterday. Additional attempts are not even sent to the credit card company. I tried another credit card, same problem. What should I do?! 

Hi, I need help recovering access to my Figma files. My Figma account was linked to my college email ([Redacted by moderator - 2026/10/08]), which has been deactivated after my transfer without notice. I can no longer log in, and all my design files are stuck there.I have a personal Figma account ([Redacted by moderator - 2026/10/08]) and would love to transfer the files there if possible. The college confirmed they cannot restore the email.Is there any way Figma support can help me regain access or move the files?Thanks so much in advance!

all AI features for figma education are missing, how can i fix this?