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Easy
Easy
New Member
Nov 13, 2026 8:45 PM UTC
Question

Ask for changes” gets stuck and profile won’t scroll on iPhone.

Hi Figma Support,

I’m having trouble with my Figma Make project, “Meal Planning App.” The “Ask for changes” panel sometimes gets stuck loading, and I can’t reliably submit prompts. The issue happens in both Safari and Chrome on my MacBook. On my iPhone, the profile screen in the project preview also won’t scroll, so I can’t read the information farther down.

I’ve refreshed the page and tried restoring an earlier version, but the problems persist. My AI balance shows 6.6K credits remaining.

Could you help me figure out why the prompt panel is getting stuck and whether the mobile scrolling issue is related?

Thank you,
Olga Safronova

    1 reply

    Jaycee Lewis
    Figmate
    Jaycee Lewis
    Figmate
    Nov 13, 2026 11:44 PM UTC

    Hi ​@Easy 👋 If the issue persists, please submit a bug report through the Support Hub: Support Hub  > Type “Report a bug” > Click Start a chat > select Enter and follow the prompts. In the form, include the URL of the file and grant "Can View" access with support-share@figma.com, this allows us to reproduce the issue and investigate. Thanks you. — Jaycee

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