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I am writing to request a refund for a duplicate charge on my account. I noticed that I was billed twice for the same subscription period.Here are the details of the transactions:Account Email: (redacted by the moderator due to PII) Invoice ID 1 (First Charge): MHZTNSZF-0005 Invoice ID 2 (Duplicate Charge): MHZTNSZF-0004 Transaction Date: [October 9, 2026] Total Amount Billed twice: [$22.00,$12.46]It seems to be a system error or an accidental duplicate subscription. Since this is an un-intended double payment, I would appreciate it if you could investigate this issue and process a refund for the duplicate charge.I have also attached the payment receipts/screenshots for your reference.Thank you for your assistance. I look forward to your prompt response.Best regards,    

原本创建图片我可以选择现在的画布把画布变成一张图片 直接选择就可以生成快照 现在我必须先导出这个画布 然后再给想他要编辑的图片添加参考图！好麻烦啊！！

Hi guys, I subscribed to figma not because I just wanted to use Figma Make. I thought the AI worked for designs as well, just like https:sleek.design, but unfortunately for me, what is made, can’t be edited on Figma Design. How do I cancel this subscribtion. It’s been taking almost £22 from my account monthly - no matter what I do.Many thanks.Abe

I moved to Linux ages ago and if I’m honest I am nothing but dissapointed with the lack of support. Linux needs a native application for stuff like fonts and ease of use, and the design team doesn’t seem to care. It’s been proven that Linux is eating Windows’ lunch and that adaptation is needed, do they think that Linux is so open source that people will steal their app? That’s not how that works.The only reason I use other tools such as Lunacy, Inkscape and GIMP is because Figma isn’t supported, and that fact also prevents me from spending any money on a subscription from them. How the hell can we convince these people to make AND PROPERLY MAINTAIN a native Linux application. It just has to be a Flatpak on Flathub. That’s all. But no, it looks like the company worth 11.7 Billion just can’t figure out how to wrap a LITERAL WEB APP and give it desktop features as a Flatpak… disappointing and deterring. 

The paymente did not get through as my previous card is not active anymore, but I need you to stop sending warning email as I have downgraded my plans to free and I should not be charged anyway 

Hello Figma Support,I’m a design student from the Netherlands and like many of my peers, I’ve been using Figma’s Professional plan through the free educational program.Unfortunately, I believe I didn’t complete the student verification process correctly, as I assumed my university email address would be sufficient. As a result, I was unexpectedly charged €185.Initially, the payment couldn’t be processed due to insufficient funds on my card, which caused my Figma files, including my Master’s thesis work, to become inaccessible. However, once funds were available again, the €185 was automatically charged to my card.My student status has been verified now, and I completely understand that the mistake was on my end. Still, I wanted to kindly ask if there might be any possibility of receiving a refund. I would be incredibly grateful if you could make an exception in this case.I’d really appreciate your understanding and any help you can offer!Thank you in advance.Best,Philipp Hohnerlein

For a change of 10 Variables - the Agent used +1300 Credits (+Error in first run, consuming 800 Credits)!Its a total use of +2000 Credits for - 1 Prompt - that is rather a low effort/severity. Its nearly half the amount of the monthly budget of 4250 credits.Whats your experiences? 

Hello Figma Support Community, I’m seeking urgent assistance with a billing issue that has remained unresolved for several months.I previously worked for an organization that recently deleted my work email address. Unfortunately, that email was associated with the account I used to purchase a subscription for accessing the MCP server. Since the email was deleted, I’ve lost access to the account and the service I’m paying for, yet I continue to be charged $25 per month for a subscription I cannot access or use.I’ve effectively been paying for a service that is inaccessible to me for several months, and this needs to be resolved as soon as possible.This is an ongoing financial issue, and I cannot continue paying for a service I have no way of accessing. Could someone from the Figma support team please escalate this matter and advise me on the next steps? Thank you for your prompt attention. I’m looking for a concrete resolution rather than continued billing without access to the service.

I generally use the monthly payment method, and I understood that the service was set to monthly payments.However, I received a high bill on today's statement, and upon checking, I found that it was set to annual payments. Is it possible to cancel this and change it back to monthly payments?

Hi there!A few months ago, our campany merged with another one whose designers used to work with Balsamiq. They’ve just migrated to our Figma organization workspace but obviously wouldn’t want to lose their Balsamiq ressources.Does anyone have any advice or process to share to transfer Balsamiq files and librairies to Figma ?Thx a lot for your help,Jess

Hi! I submitted the plugin candds.supply (ID 1691435676774131973). It needs a paid license key to work, so I have a review key ready for the review team. Since this forum is public, could a Figma Support Specialist message me privately so I can share it? Thanks!

Dear Figma Support Team,  We currently have an active annual Figma Professional subscription, which is set to expire in approximately one month.  We would like to renew our subscription in advance for another full year, keeping exactly the same plan, number of seats, and current settings, without any changes.  However, the renewal option is currently unavailable in our account, and the subscription button is disabled.  Our current subscription was purchased through a third-party reseller.  Could you please let us know if it is possible to arrange an early renewal or reserve the same subscription for the upcoming year?  We would like to ensure uninterrupted access to our existing workspace and seats.  Thank you for your assistance.  Best regards,

Hi Figma team, We're trying to publish our own plugin to Figma Community. When we submit it, publishing is blocked with this message: "We detected a change to your account details. Please contact support@figma.com to proceed." We haven't knowingly changed anything on the account. We'd like to verify it and finish publishing, and are happy to provide any verification documents or details you need. We're also emailing support@figma.com with a link to this post so the two can be matched up. Thanks!

Hello Figma Support Team,My file suddenly became completely black, and all elements/design components have disappeared. I have already attempted all standard troubleshooting steps, including:- Opening in Incognito/Private mode and trying different browsers/devices- Clearing browser cache and toggling Hardware Acceleration- Restoring older versions via Version History (all show a black screen)This seems to be a file-level corruption or server-side rendering issue. Could a support specialist please look into this file and help restore it to a working state?File Link: []Account Email: [redacted by the moderator due to PII]Thank you for your assistance.

When I open the PDF export preview, all the characters and elements on the slides appear correctly. However, after exporting and downloading the PDF, several elements are missing from the final document.This creates a discrepancy between the export preview and the actual exported PDF. The content is visible in the preview but does not appear in the downloaded file as expected.Expected behavior:The exported PDF should accurately preserve all the content and visual elements displayed in the export preview.Actual behavior:Several elements that are visible in the export preview are missing from the exported PDF.I will attach the following files for reference: The original slide in Figma Slides. A screenshot of the PDF export preview showing the complete content. A screenshot of the exported PDF showing the missing elements. Please investigate this issue and help identify the cause of the discrepancy between the export preview and the exported PDF.Thank you.original slideexport previewe

I have just paid for a subscription and I found out a company name was incorrect. Could you please help update a company name to be appear correctly in the invoice? Thanks

Hi everyone,I published a site using Figma Make and integrated my Google Analytics (GA4) tracking ID via the native settings.While basic metrics like total visits, active users, and real-time pageviews are tracking perfectly, my Average Engagement Time is showing up as completely blank or zero.I have verified that Enhanced Measurement is enabled on the GA4 side, and I am definitely spending enough time actively browsing the site for it to trigger an engaged session.Any guidance or workarounds would be greatly appreciated!

Hi figma SupportI am Thanish Roshan D (redacted by the moderator due to PII) is my email ID i have wrongly purchased professional pack for 1 year but i need 1 month pack i need to get downgrade for 1 month and extra amount i need refund please kindly help me to get downgrade and refund  

Opening the Windows Emoji Panel (Win+.) works, but clicking any emoji fails to insert it anywhere in Figma.Test and failed: Canvas text layers, layer names, page names, component names... (everywhere) Additional notes: This issue only occurs in the Figma Desktop App, browser works properly.  Figma desktop app Windows 11

 Invoice number: PLJOFXEG-0002An unintended payment was made today. I reviewed your refund policy and confirmed that I am eligible for a refund if I submit a request within 24 hours of the payment.I would kindly like to request a refund for this charge.Thank you for your time and assistance. I would greatly appreciate your help. Invoice 

The IssueI am trying to give team level view permissions to members but they are not being received. Because of the confidentiality of the project, access permissions are controlled at team level and is set to “People invited to team”.  I am inviting the team members the same way I’ve done everyone previously but they don’t receive an email and they have no notifications to accept. Even if I add them to the team and then share a link they still can’t access the team or pages. Unless they are able to “Accept” the invitation they can never access any of the team content. Even this behavior feels inconsistent, because sometimes they can request access and sometimes it says it can’t be found. (Picture attached) It’s causing major issues with giving access to our new devs.  It’s also difficult to trouble shoot because they are on such a large time difference we are rarely on at the same time.Additional Info:We are on an Enterprise account We predominately only have trouble with our contract

Hello Figma Community Support,The Figma Help Center assistant directed me here and stated that Community Support specialists can route this case to the plugin review team. Please help forward my request for clarification and reconsideration.Plugin: [redacted by moderator to remove personal information]Plugin ID: [redacted by moderator to remove personal information]Resource: [redacted by moderator to remove personal information]The rejection message states:“We're not able to approve apps that overlap with native capabilities in the Figma MCP server. Consider building skills on top of the official use_figma tool.”I understand the concern about overlapping functionality. However, this plugin was developed to address a local-font loading difference observed in testing on October 11, 2026:1. An existing native text node used the font family “HYDiShengYingXiongTi”, style “J”.2. The official use_figma workflow could read the node, but loading its original font with figma.loadFontAsync failed

I’d like to change my forum username to be the same as my Figma community handle `sableqw`. Thank you

Hello Figma Support,I’m trying to cancel my Professional team subscription, but I cannot find any option to cancel the plan or manage the subscription from the Billing/Admin settings.I recently received an email saying that a recurring payment for my Professional team subscription could not be processed.I do not want to continue this subscription, and I want to make sure that there will be no further automatic payment attempts or charges.Could you please: Cancel my Professional team subscription. Disable any future recurring billing or payment attempts. Confirm that the subscription has been fully canceled. Confirm whether there are any outstanding invoices or pending charges on my account. Please let me know if you need any information from me to locate the correct team or subscription.Thank you.