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Vera13
Feb 28, 2023 2:18 PM UTC
Solved

Windows11 fonts problem

i have the exact same problem: with win11 the fonts are not syncing with Figma. after every reboot of the pc i have to reinstall all my fonts i’m using in Figma. then they are recognized again. this happens in the browser AND on the app.
i tried to delete all of the fonts, reinstalling the Figma font service, trying without the font service just in the app… the problem persists. the font itself is not the problem because on windows10 and on mac i can use it without a problem.

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    Mathew_SamuelSolution
    Feb 12, 2024 8:44 PM UTC

    Ok, so I seem to have stumbled on a solution for me. For some reason, the “installed by you” tab in the font selector always appears empty. The installed font appears in the “all fonts” tab. It’s odd that it appears in the “all fonts” tab since the installed fonts aren’t system fonts.

    On Windows, it would be better if fonts detected in the C:/Windows/Fonts appeared in the “installed by you folder” since those are local fonts and not Figma/cloud fonts. On Mac, user-installed fonts appear fine in the “installed by you” tab. Don’t know why it doesn’t work the same way on Windows 11.

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    15 replies

    Charles15
    Apr 19, 2023 3:45 PM UTC

    Same issue for me

    Omar_Guillermo1
    Jun 25, 2023 11:10 PM UTC

    Same! I have to install all my project fonts each time. They disappear after restart. Figma is the only app with this issue. Has anyone found a solution yet?
    I’ve tried using browser with font agent, using a manager like fontbase, and playing around with firewall settings. Is it a system permission issue?

      Filipe_Ligabue
      Filipe_Ligabue
      Aug 30, 2023 3:14 AM UTC

      Same issue for me. Everytime I reset my Windows 11 computer I have to reinstall any custom fonts before it can work.

      Jorge_TT
      Sep 11, 2023 7:02 AM UTC

      Same for me! I hope someone comes with a solution for this, because what a nightmare to work like this

      Mathew_Samuel
      Jan 24, 2024 2:09 PM UTC

      Same issue here. I have the font service installed. I tried on both the browser and desktop app and it says I have no fonts found that are installed by me. I really hope there’s a solution for this soon.

      Celine_
      Figmate
      Celine_
      Community Support
      Jan 25, 2024 3:32 PM UTC

      Hi everyone,
      Thanks for flagging this, and sorry for the trouble. As a workaround, please clear out the desktop app cache on Windows by following these steps:

      Run a command line from the Start menu.

      1. Close the Figma desktop app.
      2. Open the Start menu and paste the %APPDATA%\\Figma command. Press the Enter key to submit.
      3. In the window, delete the DesktopProfile folder.
      4. Launch the Figma desktop app again.

      Can you also please try reinstalling the font itself and seeing if that works?
      If that doesn’t work, please reach out to the support team here: https://help.figma.com/hc/en-us/requests/new Our technical specialists can investigate it further.

      (For your information, if you have issue with FontBase, currently, we don’t have official support for external font managers, including FontBase.

      For the best experience, we recommend directly installing your fonts. However, for more specific guidance or support related to FontBase, it would be beneficial to contact their customer service team. They can provide more detailed assistance tailored to their application.) I hope this helps!

      Ruchir_Dwivedi
      Jan 30, 2024 9:01 AM UTC

      Hi, any solution for the web app when used on a windows 11 system?

      Kristina_Kartceva
      Kristina_Kartceva
      New Member
      Feb 7, 2024 8:15 PM UTC

      Same problem here. Windows 11. Tried reinstall Figma and Figma Agent apps. Also tried to delete Desktop and DesktopProfile folders in %APPDATA%\Figma. This problem is very annoying because i have to reinstall every font evey time i reboot my PC. Web version also don’t see my fonts but i have them all installed on my PC. Any workarounds / solutions?

      Mathew_SamuelSolution
      Feb 12, 2024 8:44 PM UTC

      Ok, so I seem to have stumbled on a solution for me. For some reason, the “installed by you” tab in the font selector always appears empty. The installed font appears in the “all fonts” tab. It’s odd that it appears in the “all fonts” tab since the installed fonts aren’t system fonts.

      On Windows, it would be better if fonts detected in the C:/Windows/Fonts appeared in the “installed by you folder” since those are local fonts and not Figma/cloud fonts. On Mac, user-installed fonts appear fine in the “installed by you” tab. Don’t know why it doesn’t work the same way on Windows 11.

      Ryon_Nishimori
      Ryon_Nishimori
      Feb 13, 2024 3:59 PM UTC

      Tried all these things. Same issue. Using fontbase. Every other app works just fine and shows all the fonts Figma won’t. Can’t even work on a project. Needs a fix ASAP.

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