Hi everyone, I recently upgraded my operating system to macOS 15 and have encountered some issues with Figma: After the upgrade, when I open a Figma design file, the page becomes unresponsive. I’ve tried using Chrome, Safari, and the Figma desktop app, but only Safari can open the file normally. The design files use the “PingFang SC” font. However, after the OS upgrade, it shows a font error and I’m unable to replace the font. This issue did not occur prior to the upgrade. Has anyone else experienced similar problems after upgrading to macOS 15? Any insights or potential solutions would be greatly appreciated. I’m wondering if this is a compatibility issue between Figma and the latest macOS version. Thanks in advance for any help or suggestions!

Issue resolved - updating the Command Line Tools fixed the compatibility problems with Figma on macOS 15. Pages are responsive again and the font error is gone.——————Update - unfortunately, the issue resurfaced. Here’s what I did to resolve it:Clear Figma cache: In the Figma menu, go to “Help” - “Troubleshooting” - “Clear Cache and Restart”. This step clears Figma’s cached data.Restart the Mac system: I chose to shut down completely and then manually restart. I’m not sure if a normal restart would also work.After restarting the system and opening Figma again, everything was back to normal.

clearing the Figma cache；quit Figma；delete all contents under ~/Library/Application Support/Figma；open Figma。

Solved

Upgraded to macOS 15, Figma not working properly

10 months ago
June 11, 2024
29 replies
2224 views

Sympathy
3 replies

Hi everyone,

I recently upgraded my operating system to macOS 15 and have encountered some issues with Figma:

After the upgrade, when I open a Figma design file, the page becomes unresponsive. I’ve tried using Chrome, Safari, and the Figma desktop app, but only Safari can open the file normally.
The design files use the “PingFang SC” font. However, after the OS upgrade, it shows a font error and I’m unable to replace the font. This issue did not occur prior to the upgrade.

Has anyone else experienced similar problems after upgrading to macOS 15? Any insights or potential solutions would be greatly appreciated. I’m wondering if this is a compatibility issue between Figma and the latest macOS version.

Thanks in advance for any help or suggestions!

Best answer by Sympathy

Issue resolved - updating the Command Line Tools fixed the compatibility problems with Figma on macOS 15. Pages are responsive again and the font error is gone.

——————
Update - unfortunately, the issue resurfaced. Here’s what I did to resolve it:

Clear Figma cache: In the Figma menu, go to “Help” - “Troubleshooting” - “Clear Cache and Restart”. This step clears Figma’s cached data.
Restart the Mac system: I chose to shut down completely and then manually restart. I’m not sure if a normal restart would also work.

After restarting the system and opening Figma again, everything was back to normal.

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transey
2 replies
8 months ago
August 6, 2024

same issue on my end

kairyo
New Participant
12 replies
8 months ago
August 6, 2024

If there are still issues related to fonts after clearing the Figma cache, you can manually delete all contents under ~/Library/Application Support/Figma and restart. This should resolve the problem.
@transey @PeterPanda66

transey
2 replies
8 months ago
August 7, 2024

it’s still there.
BTW, I just upadated macOS to 24A5309e, also updated xcode to beta 5.
and then tried your method. nothing changed. sigh

kairyo
New Participant
12 replies
8 months ago
August 7, 2024

clearing the Figma cache；
quit Figma；
delete all contents under ~/Library/Application Support/Figma；
open Figma。

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Upgraded to macOS 15, Figma not working properly

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