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Sympathy
Sympathy
June 11, 2024
Solved

Upgraded to macOS 15, Figma not working properly

  • June 11, 2024
  • 29 replies
  • 3032 views

Hi everyone,

I recently upgraded my operating system to macOS 15 and have encountered some issues with Figma:

  1. After the upgrade, when I open a Figma design file, the page becomes unresponsive. I’ve tried using Chrome, Safari, and the Figma desktop app, but only Safari can open the file normally.

  2. The design files use the “PingFang SC” font. However, after the OS upgrade, it shows a font error and I’m unable to replace the font. This issue did not occur prior to the upgrade.

    CleanShot 2024-06-11 at 15.55.30@2x

Has anyone else experienced similar problems after upgrading to macOS 15? Any insights or potential solutions would be greatly appreciated. I’m wondering if this is a compatibility issue between Figma and the latest macOS version.

Thanks in advance for any help or suggestions!

    This topic has been closed for replies.
    Best answer by Sympathy

    Issue resolved - updating the Command Line Tools fixed the compatibility problems with Figma on macOS 15. Pages are responsive again and the font error is gone.

    ——————
    Update - unfortunately, the issue resurfaced. Here’s what I did to resolve it:

    1. Clear Figma cache: In the Figma menu, go to “Help” - “Troubleshooting” - “Clear Cache and Restart”. This step clears Figma’s cached data.
    2. Restart the Mac system: I chose to shut down completely and then manually restart. I’m not sure if a normal restart would also work.

    After restarting the system and opening Figma again, everything was back to normal.

    29 replies

    Show previous replies
    Sympathy
    SympathyAuthor
    June 17, 2024

    Hello! Here’s how to update the command line tools to fix the Figma freezing issue:

    1. Check for system available updates. In addition to macOS updates, Apple also pushes a separate update for Xcode Command Line Tools, which is around 700MB in size.
    2. If the command line tools update is available, click to install it. Once the installation is complete, restart your computer.
    3. If you’re still experiencing issues after updating the command line tools, you can try the following troubleshooting steps:
    • Clear the cache of the Figma desktop app
    • Try opening the Figma file in different browsers like Safari or Edge
    • Try opening Figma in the browser’s incognito/private mode
    • Clear your browser cache
    • Clear your macOS system cache files

    I hope these steps help you successfully resolve the Figma freezing issue. If you have any other questions or concerns, feel free to ask.

    Aaron212
    Aaron212
    June 19, 2024

    Are you sure that the new PingFang fonts are being used instead of the old ones? Upgrading from macOS 14 to 15 may result in duplicated PingFang font in the Font Book. After resolving duplication by removing the old PingFang fonts, I cannot use the new ones.

    Nefi
    Nefi
    New Participant
    June 19, 2024

    Same here, it’s not working. But I changed the font from PingFang into the other one, which fixed the issue temporarily

    kairyo
    kairyo
    New Participant
    June 19, 2024

    Here are some additional details for reference:

    The entire Adobe suite also cannot apply the PingFang font on this new system.
    Using Figma through a browser in a UTM virtual machine (Mac OS 14) also cannot apply system fonts.
    Other browser-based applications are also experiencing the same issue.
    Sketch and Apple’s own applications do not have this problem.

    kairyo
    kairyo
    New Participant
    June 27, 2024

    The new version of Figma has perfectly resolved the issue with the PingFang font. Thank you for your quick response.

    Nefi
    Nefi
    New Participant
    June 27, 2024

    What do you mean ‘the new version’? The problem is not resolved yet for me here, neither the beta nor official version. And I did not receive any version update of Figma after Config 2024.

    kairyo
    kairyo
    New Participant
    June 27, 2024

    截屏2024-06-27 16.04.02

    Mac OS 15 beta2

    kairyo
    kairyo
    New Participant
    June 27, 2024

    Today, I just received a hotfix from Figma, and it resolved the font issue.

    kairyo
    kairyo
    New Participant
    June 27, 2024

    截屏2024-06-27-16.12.29

    Nefi
    Nefi
    New Participant
    June 27, 2024

    Screenshot 2024-06-27 at 4.11.29 PM
    It’s the same version but the issue still exists to me.

    I think there’s individual difference between devices. Like on my colleagues’ Macbooks with M1 Pro chip instead of on my M1 Macbook Air, they have never got this issue.

    Anyway, I can only temporarily stop using PingFang instead. Thx for your replies.

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