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Claire8
November 17, 2023
Solved

Undo function is not working on keyboard or using Edit menu

  • November 17, 2023
  • 38 replies
  • 19485 views

I thought it was just my bluetooth keyboard glitching out, but cmd + z is not undoing any action, nor is going to the Edit menu > Undo. Has anyone encountered this issue before? And if so, how did you resolve it?

    Best answer by Celine_

    Hi Russell, Vero,
    Sorry to hear you are still having issues! Is it happening in browser, desktop app or both?
    Can you also make sure you select the same keyboard layout on Figma and in your laptop?

    On Figma:

    Shortcuts panel combined (1)

    On Mac:

    Vero, I can’t see your ticket in our back end. Which email have you used? (I’ll remove it in this topic right after checking it in order to protect your privacy). If you haven’t yet, please reach out directly to the support team by filling this form so our team can have a deeper look into your issue: https://help.figma.com/hc/en-us/requests/new Thank you!

    38 replies

    Show previous replies
    Diego.Boella
    Diego.Boella
    New Participant
    December 13, 2023

    Hi Celine, I am on mac and both web and desktop app command Z shortcut do not work even after multiple cache clear and restarts. Do you have any other solutions ?

    Celine_
    Figmate
    Celine_
    Community Support
    December 13, 2023

    Hey Diego,
    Sorry to hear you are still having issues with the command Z, I’d recommend you to reach out to the support team directly via this form for help.
    Please also remind in the form the differents steps you’ve done so they can investigate it further. Thank you.

    Russell_Neill
    Russell_Neill
    January 9, 2024

    This troubleshoot is too complicated. It just randomly stopped working for me and I lost hours worth of work… and my undo command still ain’t working.

    Vero3
    Vero3
    New Participant
    January 9, 2024

    Same problem here, I can no longer use undo. This issue is unresolved since November, I have reported it many times already. Undo does not work in menu or via shortcuts, and not in Figma or FigJam, and not in the browser or via the desktop. I am working on a Mac, 13.2.1 (22D68), and with Azerty keyboard.

    I also already tried clearing the cache and the following: "Open Terminal.app and enter the following command: rm -rf “$HOME/Library/Application Support/Figma”

    Unfortunately, no solution. I am getting desperate.

    Please help!!

    Celine_
    Figmate
    Celine_Answer
    Community Support
    January 9, 2024

    Hi Russell, Vero,
    Sorry to hear you are still having issues! Is it happening in browser, desktop app or both?
    Can you also make sure you select the same keyboard layout on Figma and in your laptop?

    On Figma:

    Shortcuts panel combined (1)

    On Mac:

    Vero, I can’t see your ticket in our back end. Which email have you used? (I’ll remove it in this topic right after checking it in order to protect your privacy). If you haven’t yet, please reach out directly to the support team by filling this form so our team can have a deeper look into your issue: https://help.figma.com/hc/en-us/requests/new Thank you!

      Celine_
      Figmate
      Celine_
      Community Support
      January 12, 2024

      Hi there! We’ve reported to the engineering team to investigate, a fix has been deployed. If you are still running into issues, please reach out to us directly here: https://help.figma.com/hc/en-us/requests/new

      Vero3
      Vero3
      New Participant
      January 18, 2024

      Celine, you are making my day. That actually does the trick, I had no idea I also had to set my correct keyboard in Figma itself. Thank you!!!

        Celine_
        Figmate
        Celine_
        Community Support
        January 18, 2024

        Yay, I am glad to hear that it works now! Thanks for confirming 🙂

        Russell_Neill
        Russell_Neill
        February 27, 2024

        Oh I 100% gave up on this issue. Every time it stops working I just force-close Figma and reopen it and carry on. I now do this about 5+ times a day…

          Sara18
          Sara18
          May 30, 2024

          This is still a problem! Every few days I have to quit the app and start again because the undo isnt working!

          Show more replies
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