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Unable to successfully publish update a figma file

Forum|Forum|3 years ago
May 17, 2023
6 replies
767 views

Unable to successfully publish update a figma file for the community: “Error unloading images”,I had tried many times these days, and I guarantee that everything on the network is working.

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Best answer by Celine_

Hi @YorKun ,
Can you please send back the error message you have seen in your end here? The picture doesn’t work.

As reminder, Figma only supports PNG , JPEG , HEIC , GIF and WEBP image and mp4 video formats.
If your networking is working well (internet speed and connection), please also make sure that it is not blocked by a browser extension. Browser extensions, such as ad blockers, can prevent images from loading in presentation view.

You can disable the browser extension, or add figma.com to the extension’s allow list. The process for this varies by extension, so make sure to reference the documentation for the relevant extension.

As of August 2020, the following extensions are known to block images in Presentation view: Ghostery, Video Downloader PLUS, iDM Integration Extension, Honey.

And, if you are using Figma in the browser: quit your internet browser application, then relaunch it.
or in desktop app: right-click on the file’s tab and select Reload Tab.

Hope it helps!

YorKunAuthor

Uploading: 2023-05-17 11.44.18.png…

Celine_Answer

Community Support

Hi @YorKun ,
Can you please send back the error message you have seen in your end here? The picture doesn’t work.

As reminder, Figma only supports PNG , JPEG , HEIC , GIF and WEBP image and mp4 video formats.
If your networking is working well (internet speed and connection), please also make sure that it is not blocked by a browser extension. Browser extensions, such as ad blockers, can prevent images from loading in presentation view.

You can disable the browser extension, or add figma.com to the extension’s allow list. The process for this varies by extension, so make sure to reference the documentation for the relevant extension.

As of August 2020, the following extensions are known to block images in Presentation view: Ghostery, Video Downloader PLUS, iDM Integration Extension, Honey.

And, if you are using Figma in the browser: quit your internet browser application, then relaunch it.
or in desktop app: right-click on the file’s tab and select Reload Tab.

Hope it helps!

Margaux

I have the same issue, I’m using the desktop app, I’m not adding images manually I’m just using the new thumbnail of my file. But everytime I try to publish I get the “Error uploading images”.

yes my network is working correctly
yes I tried by using a PNG
yes I tried after Reloading the tab AND Reloading the app
I’m using the desktop app so there should not be any browser extension issues
I tried publishing the update without changing the image and it worked fine
I tried publishing with the new image in 2 different browsers anyway, still didn’t work

Margaux

Here’s the error I have

Celine_

Community Support

Hey Margaux,
Thanks for the details! Hmm it seems odd, please reach out directly to the support team and indicate the steps you’ve done by filling a form here: https://help.figma.com/hc/en-us/requests/new Our technical team can have a deeper look into what’s causing this. Thank you.

Margaux

I will, thank you

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