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Hoang_Huy_Toan
November 21, 2023
Question

Text display problem

  • November 21, 2023
  • 5 replies
  • 1028 views

I’m using FigJam and run into the problem with text

image

Note that if I export the design as png, the text stay error, but if I export as pdf, it will be displayed correctly.

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    5 replies

    y_toku
    Figmate
    y_toku
    Community Support
    November 21, 2023

    Hi there,

    Thanks for the post! I’m trying to reproduce on my end, but it seems it’s difficult. Please let me ask some questions to understand more.

    Could you share the text that you’re using? Do you know if this issue is happening only on your end or on other environment too? Does this happen in Figma design files as well?

    Please help me reproduce the same behavior.

    Thanks,
    Toku

    tank666
    tank666
    November 21, 2023

    Try updating the GPU driver or try running Chrome or Figma desktop app with the flags from this post:

    UX/UI designer. Figma expert. Creator and developer of plugins and widgets for Figma and FigJam. Check out my resources in Figma Community: figma.com/@tank
    Hoang_Huy_ToanAuthor
    November 22, 2023

    I did try to run Figma desktop app with those 2 methods, but it couldn’t help 😦

    I will try to update my gpu driver later and see if it is the root of problem. Thank you a lot.

    Hoang_Huy_ToanAuthor
    November 22, 2023

    Sorry for my late response.

    The error occurs with any text I type in the help text over arrow objects, either English or Vietnamese (Unicode typing). In the specific image I attached, it is “data sinh viên” and “kết quả bàn giao.”

    I have noticed that this issue only happens on my work computer. Both my mobile device and my home desk display the same design file perfectly.

    Although I am not very experienced with Figma, I have reviewed some recent designs by my teammate and did not encounter any text glitches.

    Let me know if I can provide any further infomation. Thank you.

    y_toku
    Figmate
    y_toku
    Community Support
    November 24, 2023

    Hi there,

    A community posted above, could you try these?

    https://forum.figma.com/t/figma-app-with-webgl-error-even-with-browser-configured/30900/2

    Also, this help center article might be worth a try! https://help.figma.com/hc/en-us/articles/360040523973-Technical-troubleshooting-tips

    Please let us know if these don’t work.

    Thanks,
    Toku

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