Support Forum Feedback/Bugs Thread

The notification icon should be a bell or some other visual. The circle isn’t descriptive enough—it works with the circle on the portrait itself.

A text label for the arrow to view all notifications would be helpful too. I always get a feeling of being lost when I first open it… 🤷🏽‍♂️

This is great feedback! I can definitely see how this could be confusing. I’ll work on making this more clear. 🙂

The forum moderators have lost the ability to edit topics and their categories.

Looks like something is wrong with the hover states when selecting a topic category when editing it. The text becomes white, you can’t read it:

Yup Discourse pushed an update which broke our theme. Will be working on a fix firs thing tomorrow when our support engineer returns from PTO.

Thanks for reporting!

This should be fixed now! Let me know if you see any other odd behavior.

A post was merged into an existing topic: Visual artefacts/glitches started appearing

There is another thing that started roughly at that time: I can’t change the ordering of topics in search because the dropdown doesn’t show.

Ah good find! Can verify this is happening to me too.
Timothy is going to be OOO the rest of this week, but I’ll make sure this gets logged and fixed as soon as he returns. Thanks, as always Gleb! 🙂

Trying to set this post as a solution: Problem with pixelation while exporting layer - #7 by Fernanda_Trejo but this gives me 422 error:

Before that, I edited this post because the user couldn’t include a link in the first post on the forum, so they inserted a link with commas instead of dots. I fixed it. Maybe that’s the reason.

Looks like there are even more broken styles now and the “Sort by” menu still doesn’t work:

Also I liked advanced filters on the right more.

One more thing: it seems like the loading of the forum is really slow recently. I have good internet connection but the forum takes a very long time to load. UPD: the issue is gone, the site is loading fine for me.

@Josh @thudson any updates?

Sorry, we’ll be taking a closer look at this this week. Discourse likes to surprise sometimes with updates/changes in areas that we haven’t accounted for.

Hi hi! We’ll be working on refining the UI a bit in the future (the whole page’s layout has changed on Discourse’s side since we initially wrote the theme), but I’ve fixed the Sort by button and the whole page should be a bit closer to our expectations in terms of usability.

More soon!

Yay! One more thing: the topic settings menu is messed up on mobile.

A couple more issues:

1. Some #feedback categories are missing the ability to mark answers as solutions, for example #plugin-api:feedback. Please check that all #feedback categories allow this.

2. New people can’t post links, images or videos. This is understandable, but usually they come to the forum with a problem and can’t post anything. Can you allow images and videos (or at least images) for all people and whitelist figma.com links (and maybe some other domains) for new people?

This floating window is very broken for the past couple of days.

Here is one more CSS weirdness example: Prototype is distorted/glitched in presentation mode

These two should be fixed! Thanks for the heads-up and links – wound up being super helpful. 😃

Bumping this issue again, please look into allowing links and image attachments. People can’t even send links to the forum itself (Background music in yt ad? - #5 by Reed_Graf), that’s kind of ridiculous.

When links and images were enabled, there wasn’t much spam on the forum and it was usually flagged pretty quickly, so I don’t see much damage in enabling links. Images are not as much of an issue anyway so there is no point in disallowing them. After a quick google it looks like there might be a native links whitelist feature or at least some plugins for that.

The forum is barely alive anyway and these limits are damaging it in my view. What do you think? Maybe you need some help? @thudson @Josh

Hey Gleb, thanks for reaching out. I just looked into this and I don’t think we have any restrictions or changed anything here.

The minimum trust level to add a link to a topic or an image is set to 0:new user, so that shouldn’t be causing any issues there. I went through the rest of the settings as well I couldn’t find anything that may be causing this.

Also not sure what the topic you’re linking to is showing. Did the user try linking to the YT video but wasn’t allowed?

Let me know thanks.

They were trying post a link to the forum topic:

Here are some more examples of people being unable to post links or screenshots:

However I just found out that this doesn’t happen to all new people. Weird.

I think these are just mistakes. The first one there’s a comma in the url.

I’ll dig into the other one tomorrow though with internal links. That might be a bug or some other weird setting.

You can see in other threads people explicitly state they can’t add a link or an image. And I doubt anyone can replace a dot with a comma in a link accidentally, so this is probably done to prevent link detection as well. This is a fairly common occurrence on the forum. Here is another example:

• Feature Request: Retaining/Displaying Original File Name When Using Image as Fill - #4 by Asad_Khan

I also remember there was a thread where the person wasn’t able to add a link so someone had to tell them to add a space or something in the URL so its not considered a URL by the forum automatically. Can’t find it now.

Found a bug. Not a critical issue but might be worth reporting to Discourse (if not already reported). The topic was closed automatically after 9 days like after 30 days, probably because the year changes are not considered in this calculation. Ability to move frames around Figma with the attached comments

Another piece of feedback: the topics in #product-feedback are closed automatically after 30 days. I don’t think this is a good mechanic as they don’t require a quick answer. This results in duplicates and inactivity in some topics. Moderators can close the outdated topics manually. There is no expiration date to feedback until it’s implemented or fixed in a different way. @Josh