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Hi there,


So had an google account without Gmail, i used my hotmail email account for my Google account. Since a few weeks I created a Gmail account under my existing Google account. If I now try to sign in with Google it signs me in with my new primary Gmail account and I can’t get to my old account. Is there some way how to fix this? on other websites it works fine when i now ry to sign in with google so i think Figma does something wrong with google sign in and creates new accounts.


I hope there is a way to get my files back.


I tried Figma support but i don’t have an payed account so they wont help me.

Hello @Anouk_Mateman, Firstly, I want to thank you for reaching out and for giving us a clear picture of what you’ve been going through. Sorry to hear about the difficulties you’ve encountered.


I noticed that your previous ticket was closed, but I believe your situation requires follow-up with our support team. Rest assured, I’m going to touch base with our team internally on your behalf.


Our support team is equipped to handle account issues, and they’ll be in contact to provide you with further assistance on this matter.


We’re currently experiencing a high volume of inquiries, so it may take a little while, but I’d recommend keeping an eye on your email inbox. You’ll receive a notification about a new ticket to the email that’s linked to your account.


​​Once again, thank you so much for getting in touch. Your patience and understanding are greatly appreciated.

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