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SkyeS
February 16, 2023
Solved

Presentation mode won't show my phone frame

Hi, I’m completing a project at the moment, but whenever I try to use the present option it doesn’t appear with the phone screen overlay on top and only has the image of what is supposed to go inside instead.
This has only just begun to happen and only occurs once I add prototype functions.
I am using the iPhone 14 frame

Screenshot 2023-02-16 190741

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tank666
tank666Solution
February 16, 2023
Figma Help Center
UX/UI designer. Figma expert. Creator and developer of plugins and widgets for Figma and FigJam. Check out my resources in Figma Community: figma.com/@tank
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4 replies

tank666
tank666Solution
February 16, 2023
Figma Help Center
UX/UI designer. Figma expert. Creator and developer of plugins and widgets for Figma and FigJam. Check out my resources in Figma Community: figma.com/@tank
    Peter_Constantinou
    June 8, 2023

    I’m having the same issue as well. I follows the article to a T but it just loads my design to device width.

    IMG_1624

    Kenn
    August 10, 2023

    Same problem here. Lost the phone frame in our demo.

    Worse, every time we click “Show Prototype Settings” we get the "could not load this stuff message and a button to refresh. Also referred to the status page. NO HELP AT ALL FIGMA!

    And Figma support is unresponsive as usual.

    I am only seeing this in a single file it seems. So SOMETHING has to have corrupted this massive prototype file…so now what do we do?

    Screen Shot 2023-08-10 at 9.46.14 AM

    Kenn
    August 10, 2023

    Looks like my issue was different. My everything worked up until yesterday.

    Figma support actually FOUND THE BUG that was causing my issue. It had to do with a crash whenever trying to put the iPhone 14 frame on a prototype. LOL

    They fixed it today for my issue at least.

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