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anon73092961
Jul 11, 2024 1:59 PM UTC
Solved

Need Help Accessing Figma Files After Email Domain Change

My company recently changed our email domain, so my email address changed too. Now, when I log into Figma using Google SSO with the new email, it treats me as a new user and I can’t access any of my old files.

The old email is deactivated, so I can’t log in with it anymore to transfer files or anything like that. I submitted a support ticket to Figma a week ago, but I haven’t heard back yet.

Does anyone know how I can get my old files transferred to my new email? Thanks in advance!

This topic has been closed for replies.
djv
djvSolution
Community Support
Jul 11, 2024 4:58 PM UTC

Hey @anon73092961, sorry to hear this!

We’re not able to assist with account management here on the forum. Please reach out to the support team directly via this form for help: https://help.figma.com/hc/en-us/requests/new

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3 replies

djv
Figmate
djvSolution
Community Support
Jul 11, 2024 4:58 PM UTC

Hey @anon73092961, sorry to hear this!

We’re not able to assist with account management here on the forum. Please reach out to the support team directly via this form for help: https://help.figma.com/hc/en-us/requests/new

anon73092961Author
Jul 13, 2024 6:40 AM UTC

I submitted a form to the support team 7 days ago, but no one has responded or resolved the issue. Are there any other options?

djv
Figmate
djv
Community Support
Jul 15, 2024 3:16 PM UTC

Hey there, sorry to hear that!

I apologize for the delayed reply. We were likely experiencing some back log from the 4th of July holiday. I’ve located your ticket from July 4th on ticket #1051963 and escalated it on your behalf.

Someone from support will review and reach out soon.

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