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alisanyazgi
alisanyazgi
New Member
Feb 5, 2025 3:31 PM UTC
Solved

Issue While Publishing a Paid Design File on Community

Hey!

My Creator account is active, and I’ve connected my Stripe account. However, I encountered the issue shown in the screenshot while trying to publish my paid design file as a Creator. How can I resolve this?

Thank you!

 

 

    This topic has been closed for replies.
    Junko3Solution
    Figmate
    Jul 4, 2025 5:22 AM UTC

    Hi ​@alisanyazgi,

     

    So sorry for the delayed response on this! 🙏

     

    Our engineering team has confirmed that some settings have been adjusted on our end, and this issue should now be fixed.

    Please let us know if you're still having any trouble publishing your paid design file.

     

    Thank you so much for your patience with this.

    View in thread

    5 replies

    Figmate
    Junko3
    Figmate
    Feb 6, 2025 6:38 AM UTC

    Hello ​@alisanyazgi, Thank you for contacting us!

     

    We apologize for the issue you're encountering. I'm reaching out to our internal team to get more information on how to best resolve this. I'll let you know as soon as I hear back from them.

     

    Thank you again for your patience!

      alisanyazgi
      alisanyazgiAuthor
      New Member
      Feb 11, 2025 6:41 AM UTC

      Hello ​@alisanyazgi, Thank you for contacting us!

       

      We apologize for the issue you're encountering. I'm reaching out to our internal team to get more information on how to best resolve this. I'll let you know as soon as I hear back from them.

       

      Thank you again for your patience!

      Hello Junko, do you have any updates?

      I just checked it and It looks like it’s disabled 

      alisanyazgi
      alisanyazgiAuthor
      New Member
      Feb 18, 2025 7:33 AM UTC

      Hello ​@alisanyazgi, Thank you for contacting us!

       

      We apologize for the issue you're encountering. I'm reaching out to our internal team to get more information on how to best resolve this. I'll let you know as soon as I hear back from them.

       

      Thank you again for your patience!

      Hello, any updates?

      alisanyazgi
      alisanyazgiAuthor
      New Member
      Jul 2, 2025 10:12 PM UTC

      Hello, any updates?

      Figmate
      Junko3Solution
      Figmate
      Jul 4, 2025 5:22 AM UTC

      Hi ​@alisanyazgi,

       

      So sorry for the delayed response on this! 🙏

       

      Our engineering team has confirmed that some settings have been adjusted on our end, and this issue should now be fixed.

      Please let us know if you're still having any trouble publishing your paid design file.

       

      Thank you so much for your patience with this.

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