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alisanyazgi
alisanyazgi
New Member
February 5, 2025
Solved

Issue While Publishing a Paid Design File on Community

  • February 5, 2025
  • 5 replies
  • 115 views

Hey!

My Creator account is active, and I’ve connected my Stripe account. However, I encountered the issue shown in the screenshot while trying to publish my paid design file as a Creator. How can I resolve this?

Thank you!

 

 

    This topic has been closed for replies.
    Best answer by Junko3

    Hi ​@alisanyazgi,

     

    So sorry for the delayed response on this! 🙏

     

    Our engineering team has confirmed that some settings have been adjusted on our end, and this issue should now be fixed.

    Please let us know if you're still having any trouble publishing your paid design file.

     

    Thank you so much for your patience with this.

    5 replies

    Figmate
    Junko3
    Figmate
    February 6, 2025

    Hello ​@alisanyazgi, Thank you for contacting us!

     

    We apologize for the issue you're encountering. I'm reaching out to our internal team to get more information on how to best resolve this. I'll let you know as soon as I hear back from them.

     

    Thank you again for your patience!

      alisanyazgi
      alisanyazgiAuthor
      New Member
      February 11, 2025

      Hello ​@alisanyazgi, Thank you for contacting us!

       

      We apologize for the issue you're encountering. I'm reaching out to our internal team to get more information on how to best resolve this. I'll let you know as soon as I hear back from them.

       

      Thank you again for your patience!

      Hello Junko, do you have any updates?

      I just checked it and It looks like it’s disabled 

      alisanyazgi
      alisanyazgiAuthor
      New Member
      February 18, 2025

      Hello ​@alisanyazgi, Thank you for contacting us!

       

      We apologize for the issue you're encountering. I'm reaching out to our internal team to get more information on how to best resolve this. I'll let you know as soon as I hear back from them.

       

      Thank you again for your patience!

      Hello, any updates?

      alisanyazgi
      alisanyazgiAuthor
      New Member
      July 2, 2025

      Hello, any updates?

      Figmate
      Junko3Solution
      Figmate
      July 4, 2025

      Hi ​@alisanyazgi,

       

      So sorry for the delayed response on this! 🙏

       

      Our engineering team has confirmed that some settings have been adjusted on our end, and this issue should now be fixed.

      Please let us know if you're still having any trouble publishing your paid design file.

       

      Thank you so much for your patience with this.

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