Hey!
My Creator account is active, and I’ve connected my Stripe account. However, I encountered the issue shown in the screenshot while trying to publish my paid design file as a Creator. How can I resolve this?
Thank you!
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Hello
We apologize for the issue you're encountering. I'm reaching out to our internal team to get more information on how to best resolve this. I'll let you know as soon as I hear back from them.
Thank you again for your patience!
Hello
We apologize for the issue you're encountering. I'm reaching out to our internal team to get more information on how to best resolve this. I'll let you know as soon as I hear back from them.
Thank you again for your patience!
Hello Junko, do you have any updates?
I just checked it and It looks like it’s disabled
Hello
We apologize for the issue you're encountering. I'm reaching out to our internal team to get more information on how to best resolve this. I'll let you know as soon as I hear back from them.
Thank you again for your patience!
Hello, any updates?
Hello, any updates?
Hi
So sorry for the delayed response on this! 
Our engineering team has confirmed that some settings have been adjusted on our end, and this issue should now be fixed.
Please let us know if you're still having any trouble publishing your paid design file.
Thank you so much for your patience with this.
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