our designer transfered the project she made to our team
she’s not the owner anymore (she’s not even listed on the file anymore)
we upgraded to get the DEV functionality
but we are still told that we have to ask her to upgrade
Question
Issues in transfering a project and upgrading
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Hi there,
Thanks for reaching out. From the screenshot you provided, it looks like you’re trying to access a file in a different team. You’re logged into SalesForza but trying to access a file in Matea. In this case, all users need Edit access to use Dev Mode in the SalesForza team.
I hope this clarifies the situation.If the issue persists, since it needs account information, could you reach out directly to the support team with a copy of your file: https://help.figma.com/hc/en-us/requests/new? Our support team will look into it.
Thanks,
Toku
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