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SalesForza
SalesForza
September 27, 2024
Question

Issues in transfering a project and upgrading

  • September 27, 2024
  • 1 reply
  • 49 views

our designer transfered the project she made to our team

she’s not the owner anymore (she’s not even listed on the file anymore)

we upgraded to get the DEV functionality

but we are still told that we have to ask her to upgrade

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1 reply

y_toku
Figmate
y_toku
Community Support
October 1, 2024

Hi there,

Thanks for reaching out. From the screenshot you provided, it looks like you’re trying to access a file in a different team. You’re logged into SalesForza but trying to access a file in Matea. In this case, all users need Edit access to use Dev Mode in the SalesForza team.

I hope this clarifies the situation.If the issue persists, since it needs account information, could you reach out directly to the support team with a copy of your file: https://help.figma.com/hc/en-us/requests/new? Our support team will look into it.

Thanks,
Toku

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