Ask the Community

We are using a Figma Professional plan.The email associated with the account was deleted and later recreated with the same address and domain (sergio.mendez@servifacil.com.mx)The account still exists, but password reset emails are not being received.We need assistance recovering access or migrating the files to another account.

Hi Figma-team,there have been several tickets regarding custom fonts that cannot be displayed in Figma Sites. About a month ago, you mentioned that the team is working on this but couldn’t share a specific timeline yet.Since some time has passed, I’d like to follow up and ask if there are any updates you can share. Perhaps a rough timeline or further details on when this feature might become available.Thanks a lot in advance for your feedback.Best,Carla

We are a county government and want to use the free version of Figma to view UX/UI files created by a vendor.  Some companies don’t allow county government to use free versions.  Wondering if Figma is the same?  Not seeing anything prohibiting it but want to make sure.Thanks much,Melanie

저는 학생(대학생) 계정으로 로그인했는데, 학생 플랜 인증이 안 돼요. 사용량 제한을 초과했다고 나오는데, 이게 맞는 건가요? 급한 작업을 바로 해야 하는데, 기다려야 하나요? 빨리 인증해 주세요. 여권이랑 재학증명서 같은 서류는 지금 바로 첨부할 수 있어요. 제발 빨리 처리해 주세요. 몇 달 동안 피그마를 못 쓰고 있어요.. 

Hello! Am I the only one experiencing this? I cannot set default color for new text frame no matter what I do. 

Hi Figma community/team! Wondering if anyone has any context on this strange selection lag issue I run into when selecting component instance nodes:Our plugin listens to selection events via selectionchange event (docs) On selection change, we want to evaluate figma.currentPage.selection and perform some calcuations This works fine and well, EXCEPT for the case where the current Figma selection includes component instance nodes In that case, when the user selects a component instance node directly, the selection of the comp instance node lags (see video-- there's a lag as the selection boundary "flashes" when selecting an instance node, VS no lag when selecting a frame node) But what's odd is that if I select a parent node containing that same comp instance node, e.g. a frame, there is no lagI can consistently reproduce this laggy selection with the simple code below. It appears any reference to figma.currentPage.selection in the selection event handler causes the performance to dip wh

Hello Figma Team / Community,I’m facing an issue accessing my Figma account.I originally signed up using my previous company’s Google account (which is now suspended because the company has shut down). As a result, I no longer have access to that email address and can’t receive password reset or verification links.Now I’m stuck because: Figma only allows email changes through confirmation on the old (suspended) address. Support replies are also being sent to that same old email, so I can’t see any responses. I still have full proof of ownership of the account (workspace name and other info).Could someone from the Figma team please contact me privately so I can verify my identity and update my account to a new email?(For privacy reasons, I’m not sharing my old or new email publicly, but I can provide both directly to the support team.)Thank you for your help! 🙏

September 29th has passed and I am unable to discontinue my education plan, so I would like to upgrade.

Figma keeps saying I’m offline and that it’s not syncing any changes, even when I have very fast and consistent internet connection (Zoom, Slack, CreativeCloud all work fine). And what’s strange is that it’s only for one project at a time. I have four different projects open and the others are syncing fine. And it’s not always the same project that has trouble syncing. Last week it was a different one that wasn’t syncing. Figma is up-to-date as well. I have had this issue for a week now and it’s incredibly frustrating. Any solutions?

A weird situation. Just had to change laptops due to emergency and on the new laptop even after installing Figma Font Helper the fonts are marked as missing. Once I try to reinstall them, usually the last installed font appears, while other disappear again. Let’s say, Bold is working, but if I install Regular and refresh the page, the Regular is working and Bold is missing.

I’m importing the design in Figma to Wix, and this is what happens. How to fix this?  

Hi. I accidentally turned my whole project into a vector. I went to check my autosave history and only have one checkpoint for some reason at 9:57, 10 minutes after this happened.In retrospect, this was a stupid mistake. It all happened because I got annoyed that the pixel grid wasn’t showing on my screen so I thought hitting every single key on my keyboard while holding the command key on my Mac down. If you have any idea as to what could possibly done to reverse this it would really be appreciated.

Hello support team,I have used figma.com free ai features for some time, it is good. So now I determine to buy it for person,  and my company said the company can reimburse me because that is company task. You know it needs receipt of company, however, I have to pay by myself.  So I want to know how I can get the company receipt but I use my personal credit card to pay. Looking forward to your response. 

Hello everyone, Its been a a week since I started learning Figma, and I am running into the following issue.When I remove the horizontal and vertical padding from the auto layout frame of an instance  of a Text Component, I see that the frame does not wrap the text. It just reduces its height to 0 Here are the steps which I followed.Created a text field and wrapped it in autolayout, added a stroke.  Converted it into a component Added another variant , named them Default and Hover. Created the instance . Set the horizontal and vertical padding to 0 in the instance .I was expecting to see the autolayout frame wrapped around the text. I am unable to understand , why setting the padding to 0 leads to this. As a test, I tried adding fill to the instance. Initially it did not appear, but when I reset the padding values, the fill appeared.Please have a look at the screenshots I have attached.

Hi I recently leave a team accidentallyAnd my draft file is missing Can you guys help me restore my files?

I need to make a presentation which has about 100 slides. I have a slide template in Figma.Is there a way to automate the creation of the files without laboriously copy pasting each line?   

Hi everyone <3I’m currently struggling with Auto Layout in Figma and can’t seem to figure it out ...I’m trying to convert an already designed layout into Auto Layout, but everything breaks apart when I do.I’ve watched quite a few tutorials and understand the basic concept of Auto Layout, but in this specific case it just doesn’t work.Does anyone have an idea what I might be doing wrong or how you usually approach this situation?Thanks in advance for any tips! Here my video-link, what i mean   

I really need help on working around Connected Project not allowing between Org/Pro with same email domain. If someone have experience on solving this it would be a great help. Our project is being delayed and we really need a solution. Four company with same work email domain (because same holding company) All teams have a figma Org/Pro that was made with work email domain.  Our company has Design System Library we use among our internal teams.  We have a mega project, where we need to share this library with other 3 companies. We are attempting to have connected projects for each company, and allow our library usage. Figma won’t allow connected project due to same email domain. (below error) "Connecting team owner's email domain cannot match your organization's email domain"We tried the other company make an ID with gmail domain an admin, and create a team and become an owner of that team. This however did not work. Can anyone suggest a different approach? Or am I not doing this work

I've been trying to figure this out for an hour, but I've tried many different methods and still can't find a way to do it. I'm wondering if Figma allows text to start from the first line to the following line like in the black outline area? Thanks!

Figma make tends to make changes to the files I reference from!

Hello.I tried to renew my plan using my work email, and I think I did something wrong. Now, when I try to log in, I get a mail to message that my account is suspended.Is there a way to unblock my account and return to the initial payment process?

Hi all! So my problem is that when I try to draw a donut-like shape applying fill to it after just fills everything inside, including a hole that supposed to be left empty. What did I do wrong? 

Help! I have an image that has an outline of a text wrap that I need to flip horizontally. When i flip everything it makes the words backwards. How can I fix this? Picture for reference.  

Hi Figma Community!I’ve run into a really frustrating issue and wanted to see if anyone else has experienced it. I’m on macOS Tahoe (26.1 (25B78) Using Safari (Version 26.1 (21622.2.11.11.9)) I create a new project and a single frame I create a new text layer in Design mode The text box appears, but I can’t click inside it The right-hand panel shows text settings, but they’re all greyed out I’ve tried: creating a new file, clearing cache, checking locks, not in components—nothing works It feels like the text tool is completely stuck. I can’t even edit text in old files. Please help, this is driving me crazy!!TIA :) 

Hi everyone,I’m trying to verify for the Figma Education plan and I’m stuck: the verification flow shows:“Verification Limit Exceeded… you’ve already redeemed or attempted to redeem this offer.”But my Figma account still shows I’m not verified, and I can’t proceed. I believe a failed attempt got counted and now I’m locked out. I’m a student and used my school email domain (happy to share the exact account/email privately with a Figma staff member). I contacted SheerID and my support request was closed without a reset, so I’m not sure what the next step is.Does anyone know how to reset verification attempts / clear the lock, or how to get a manual review from Figma support? I can provide screenshots and account details privately if a moderator/staff can escalate.Thanks!