Cannot get a response from Support

Hey ​@Marcin Jacek Seth Choscilowicz - sorry for the delay! I took a look, and I see that someone on the support team has reached out to you under your ticket #1710887.

Please let me know if you still run into issues getting in contact. Thank you!

yes finally got it solved thx!

Hi. several questions please; 1- where can i open or create new topic here, i can not find it. 2- why figma doesn't answer at all to my any email, and all the time we should wait that they solve the problem in the figma hub that change the button that is red to solved? is it hard for them to answer to us to our email, or they want to show that every thing is systematic or self serve or community based or all of them are AI or haven't personnel enough? 3- for several weeks with the AI in chat im trying to make an app. im searching for option for connect my app to github, and based on what AI said, my account or my app it should be somewhere to show ‘connect to github’ or any title or button somewhere in my account/app in figma make, but i can not see it, or it is hide from me or it is not active for me. any one knows if there is any connection to github or not? 4- even AI tried to make a button for install to github, and i installed  it, but still i can not see it in my account. 5- if there is any email that they answer, please let me know. thanks 

Hey ​@peywill, thanks you for flagging this! 

For creating a new topic: you should see a “Create topic” button in the top-right corner of the forum page (I’ve added a screenshot above to help you spot it).

Regarding support responses, I can see your support ticket (#1706433). Our Technical Quality team has been dealing with a much higher volume of requests than usual, which unfortunately caused delays longer than we aim for. That said, I can see that you did receive a reply today. Apologies again for the wait.

Please take a look at that response, and if anything is still unclear, let me know here and I’ll do my best to help out!