Skip to main content

I paid for Professional months ago (I’ve got the receipts), but when I go to Figma, it keeps showing me “uprgrade to Professional.”


I’ve emailed support over a week ago with multiple follow ups, even called from the phone number on the invoice, but have yet to get any reply.


How can I get help? Is anyone supporting the Support email (which we’re told to contact for questions)?


I know this is a little snarky, but shouldn’t the UX and e2e experience of Figma also extend to customer’s interaction with Figma too? Happy to provide feedback on the experience and how it can be improved should anyone be interested in hearing customers’ feedback 😃

Hey @Evelyn4 - apologies that there’s been such a long delay. I promise it’s not intentional – we’ve been facing a backlog, and our support team has been working really hard to get to everyone.


Please feel free to share the feedback you have with the agent that reaches out to you – I boosted your ticket on the support end, and someone should be reaching out to you soon.

@ksn I have also paid for Professional, which I had briefly before updating Figma. Now I am back to the free plan. This is effecting my work bit time. I reached out already, but not had any response or acknowledgment yet. Can someone pick this up ASAP please? Thank you

Hey @Claire_Life, sorry for the trouble!


This usually happens if you try to create a new draft or file from within a Team that you did not upgrade to Professional. Please not that your active Professional plan is under “Claire Life’s team”.

Reply


Terms & ConditionsCookie settings