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Stanley_Cheng
Stanley_Cheng
November 7, 2024
Question

Check the current payment method and credit card info

  • November 7, 2024
  • 1 reply
  • 602 views

I changed the ownership to another account and updated the credit card info in “Settings → Billing → Payment details.” When I click it again, the field is empty. How can I check the current payment method? I want to ensure my input data is correct. Thanks.

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    1 reply

    Figmate
    Junko3
    Figmate
    November 7, 2024

    Hello @Stanley_Cheng, Thank you for getting in touch with us about your inquiry.

    There are a few ways you can verify your payment method (the card brand and the last four digits) using one of the followings:

    • In the receipt that you can access via the link sent to the Billing contact’s email after payment completion
    • Admin > Billing > Invoices, then clicking on ‘View invoice’, and clicking the “Pay online” link within an invoice. You can refer to this related guide: Update payment and invoice details

    However, it appears that you have just changed your Payment method, so the above ways of confirmation may not be applicable.

    If you find it challenging to confirm this information through the methods above, please feel free to reach out to our support team for further help here: https://help.figma.com/hc/en-us/requests/new?
    When you contact support, be sure to include your Figma account email.

    Thanks again for reaching out to us!

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