Skip to main content
Solved

Uh...oh we cant open this file

  • December 6, 2022
  • 4 replies
  • 493 views

tomk6766

We can t open that file dtcause we re having trouble with WebGL. Please try restarting the desktop app.
If this problem persists, your graphicscard or driver may not be supported.

Hello, please help me with this. Here are the characteristics of my PC:
OS Windows 10,
Monitor: 1920 x 1080,
Processor: 11th Gen Intel(R) Core™ i5-11400 @ 2.60GHz 2.59 GHz,
RAM: 16.0 GB (available: 15.8 GB),
Video card: NVIDIA GeForce GTX 1650.
Is it possible to somehow work normally in figma without acquiring anything new for a PC? If not, then tell me what you need to purchase. Thank you in advance.

Best answer by dvaliao

Hey All,

Please try the technical troubleshooting tips here:

Figma Help Center

If you’re still having trouble, please reach out to our support team directly via this form for help: https://help.figma.com/hc/en-us/requests/new

View original
This topic has been closed for comments

4 replies

Celeste
  • 1 reply
  • December 11, 2022

I have the same problem…


Did you get any solution?


Did you get any solution?
i have same problem


dvaliao
Figmate
  • Community Support
  • 4640 replies
  • Answer
  • March 23, 2023

Hey All,

Please try the technical troubleshooting tips here:

Figma Help Center

If you’re still having trouble, please reach out to our support team directly via this form for help: https://help.figma.com/hc/en-us/requests/new


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings