Skip to main content
Question

I have the message "You don’t have access to this file"

  • September 10, 2024
  • 2 replies
  • 41 views
Vincent_Autin

Hello everyone,

I am encountering an issue with Figma and I need your help. When I work on my own files, after a few minutes, a message appears: “You don’t have access to this file”. I have tried restarting Figma and clearing the caches, but nothing works.

For your information, I am the owner of the file and my license is valid.

Does anyone have a solution or an idea to resolve this problem?

Thank you in advance for your help!

This topic has been closed for comments

2 replies

Celine_D
Figmate
  • Celine_D
  • Community Support
  • 3381 replies
  • September 10, 2024

A post was merged into an existing topic: You don’t have access to this file

Celine_D
Figmate
  • Celine_D
  • Community Support
  • 3381 replies
  • September 10, 2024

Hey @Vincent_Autin ! Apologies for the inconvenience. We’re investigating this now and will be posting regular updates on our Status Page: https://status.figma.com . We appreciate your patience as we get this resolved!

I’ve gone ahead to merge your topic with a similar one:

Terms & ConditionsCookie settings

Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings