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Black Screen When Using Vectary 3D Elements/Clay Mockups 3D

  • November 30, 2022
  • 8 replies
  • 1448 views

Andrew66

When I try to use any sort of 3D mockup plugins like Vectary 3D Elements or Clay Mockups 3D it just makes the mockup black instead of what I selected. I have tried multiple different frames and nothing works. I made sure the dimensions were correct also and nothing helps.

Best answer by Matt_Lumpkin

It’s working for me in Chrome but not in the desktop app on Mac. FYI.

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8 replies

Tom_43785
  • 1 reply
  • December 3, 2022

Having the same issue and did a quick peruse of the Vectary documentation - no info on how to resolve. Trying to understand if this is happening on the Figma vs Vectary side.


Tricia_Donovan

Were either of you able to figure this out?


Myriam_Greger

I have the same issue. Have you made it work?


Lisa_Kovacevich

Same issue here. Worked well and now it does not work at all. Just a blank black screen.


Matt_Lumpkin

It’s working for me in Chrome but not in the desktop app on Mac. FYI.


Maryla_Wojtanowska

Thank you! It works 😊


Ewaoluwa
  • 1 reply
  • January 23, 2023

this helped thanks


Was there any proper solution - for the desktop Mac app? Facing the same issue. 3D objects doesn’t seem to want to render the frame out. Tried for both Vectary and Clay Mockups plugins


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