Hi There.
I’ve met the same problem with the billing system, which was already described in this topic - Figma support not responding after 11 days
Short overview of my case:
- I’ve chosen the 17 GBP per month option when buying the first subscription.
- Cost has been changed behind my back to 117,60 GBP per month. And it couldn’t be charged. Because I use limits for service payments. This case is a good example of why.
- Subscription has been blocked, as has all my working projects.
- I’ve changed the number of seats to 1 again.
- Again insert the bank card info to induce the normal payment cost
- I’m getting one more invoice for 117,60 GBP instead of 17 GBP.
Question: Unfortunately, I can’t solve problems with the interface’s options. How can I get a invoice for 17 GBP or induce this action in my Personal account?
I’ve already created a ticket for Support. But it’s been silent for three days now. My work process is blocked. Community Support, Please, help!
Number of my ticket #1000850