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Question

Help! Comments are broken - not fixed to a frame?

  • November 15, 2023
  • 3 replies
  • 183 views

My comments aren’t fixed to a specific location/frame, but as I move around the viewport they always remain in sight. Also, when I create a new comment, the indicator doesn’t show up correctly either. Please send help!

Loom video here.

3 replies

Gayani_S
Figmate
  • Community Support
  • 1944 replies
  • November 15, 2023

Hey Jason, I am not able to replicate this issue on my end. My comments are moving with the frames. Also, it looks like the new comments you’re entering aren’t showing up. I’ve just created a support ticket on your behalf, so our technical quality team can take a look. Your ticker number is #852330, for reference.
Could you confirm if this is happening only in this file? Is this issue also occurring in the desktop app?


  • 1 reply
  • November 29, 2023

having this same problem starting around this same time. it’s every file for me - using Figma in-browser on chrome 119.


ksn
Figmate
  • Community Support
  • 1611 replies
  • November 29, 2023

@anita_pt I’m going to follow up with you via email to have someone on support look into this with you. We’re not able to reproduce this issue on our end, and it would be helpful if we could get a look at your account.


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