Teams without an owner – not able to set an owner

Same problem here.

Why would there be a filter for this if there’s no way to assign the owner?

Did anyone figure this out? It would be great to hand ownership of a team run by an employee that left off to a new team member.

I just did something that worked…

Situation: I am our account admin and was a member of the team without an owner as an admin. I wanted to make someone on the team owner, but only had options for ‘Admin’, ‘Editor’, ‘View only’.

Solution:

1. I left the group,
2. I rejoined again and it made me the owner.
3. I was then able to assign another person in the team as owner.

Great idea! I tried this, but could not get it to work. I’m on an Organization plan and I have teams with no owners. I’m an admin and I was able to leave the team, then rejoin (from the teams dashboard). It let me back on the team as an admin, but still not option to transfer ownership.

Wild that I can transfer the whole team to a new organization, but not assign a new team owner.

Update: Wait a little while between leaving and rejoining. You can rejoin from either the “All Teams” list or the Admin/Teams list, but it should say “Join as Owner” – The first time I tried it just said “Join” and it didn’t work.

Hey everyone,
To give you some clarity, only an Owner of a resource (File/Project/Team) can transfer its ownership. Please note that the term Owner only refers to the creator of the resource. Being an Owner of a resource does not grant you any more privileges than an Admin or an Editor. Admins and Editors on a resource should still be able to carry any administrative tasks the Owner can.

If the Owner of a resource is no longer part of the organization. I suggest having an Organization Admin remove the user from the organization. When an Org Admin removes someone from an organization, we will:

• Immediately remove their access to the organization.

• Prevent the user from accessing teams, files or libraries within the organization.

• Remove the user from every team they own. From there, the Team Admin(s) will be able to carry out any administrative tasks on the team. If there are no Team Admins, the Organization Admin will be able to claim the team from their Admin Settings > Teams tab (teams can be filtered by Teams without owners ).(More info here: Org Admins claiming ownership of teams)

• Still provide existing Editors access to the user’s Files and Projects while they are ownerless.

• Move the contents of their Drafts to the organization’s Shared Projects folder.
  (More info here: Managed drafts of deleted Member)

If your IT Team has access to the user’s email address, they can reset their password and log into the account to upgrade the users on any files where the owner had sole editor access. Hope this helps!

Thanks for the answer, Celine!

What about teams without owner? They have a “-” as info, and I can’t join as an owner.
How can I solve this? Thanks!

Hi there,

Replying from Toku instead of Céline! If you don’t have any owner for the team, it could be a bit complicated honestly.

There are a couple options to take over ownership of your team’s resources if the original owner has left. As part of our security policy, our support team is not able to make administrative changes like this on your behalf, but we suggest considering the options below and trying the one that works best for you:

Option 1 - Recover the account using the original owner’s email address

Your IT team may be able to forward emails over from the original owner’s address to yours. You can then reset their password, log in, transfer ownership to your own account, and leave the team.
Here are some help articles that can guide you through these steps:

• Manage your email address or password
• Change team permissions
• Leave teams

Option 2 - Cancel this team’s subscription, then upgrade a new team

If there is a user with an admin role on this team, they can cancel the current subscription then allow it to expire. If there aren’t any remaining admins, we can remove the subscription’s card on file and prevent future renewals. In this case, please reply with the last 4 digits and expiration date of the credit card used for the subscription along with the last payment date and amount, and we will remove the card.

Then you can create a new team under your ownership, upgrade it to a Professional plan, and move the original team’s projects into the new team.

• Cancel or downgrade Professional plan
• Upgrade to a paid plan
• Move files between teams
• Invite team members

I know it’d be the best solution but I hope this helps somehow!

Thanks,
Toku

If you leave the group, wait for like 10 minutes, then it says “join as Owner” instead of just “Join” (as stated below.) ​@Anthony_Quinn you are a genius! Thank you.