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Question

I used the free version Figma for my testQuiz, everything is fine at Desktop version but when i changed it into QR and scanned by my phone , every components disappeared?Why?

  • June 5, 2024
  • 1 reply
  • 89 views

I want to know if i buy version professional , every components i make will work on real phone or tablet?

1 reply

Gayani_S
Figmate
  • Community Support
  • 1944 replies
  • June 6, 2024

Hey @tr_n_ng_c_minh_ph_ng, thank you for reaching out!

There should not be an issue with components disappearing because you’re on the starter plan.

Could you please explain what you’re meaning by “changed it into QR”. Do you have a prototype which works in your desktop app but when you’re viewing it in the mobile app you don’t see certain elements?

Can you share a screen recording on what you’re seeing on your end? If possible can you provide a direct link to the file here, and invite support-share@figma.com with “can edit” permission so we can look into this further? Note that users with @figma.com emails on your team do not count towards your billing.

If you’re unsure on how to invite someone to a file, please follow these steps:

  1. Click the “Share” button at the top-right corner of the Editor
  2. In the next window, type support-share@figma.com into the text box
  3. Select the “can edit” permission option
  4. Click the “Send invite” button

Thank you!


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