I paid the annual subscription for my Figma team, it’s been a month since I made the payment and so far everything was going well and recently I got this message “Payment failed Our last attempted charge was unsuccessful. Please update your payment method as soon as possible. File editing will be locked after 3 failed attempts.” and the charge was made to my card.
Solved
Payment failed Our last attempted charge was unsuccessful. Please update your payment method as soon as possible. File editing will be locked after 3 failed attempts
Best answer by Celine_D
Hey again
For others here who may encounter a similar issue, the team was locked because of a new invoice (with one additional FigJam seat).
In order to remove this additional seat: while it's not possible to remove FigJam as a feature completely, you can restrict your current team's usage of it by downgrading team members' roles to "Viewer - restricted." This would keep users from editing or creating new FigJam files in the team.
More information in this Help Center article: Manage seats in Figma.
I’ve gone ahead to mark as solved and close the topic here. Thank you!
This topic has been closed for comments
I am also getting same error
Our last attempted charge was unsuccessful. Please update your payment method. File editing will be locked after 3 failed attempts,"
Payment was completed and Despite receiving the invoice and completing the payment, I am seeing this message, which suggests an issue with the payment processing. I’ve confirmed that the payment was successfully completed, but the error persists today ( 28/01/2025)
Could you please assist in resolving this issue as soon as possible? I’d appreciate it if you could verify the status of my payment and ensure that my account is updated accordingly.
Hey
I see that you currently have a open ticket with the support team about this. (For reference, your ticket number is: #1240024).
We’ve escalated internally. Thank you for your patience in the meantime 🙏🏼
Hey again
For others here who may encounter a similar issue, the team was locked because of a new invoice (with one additional FigJam seat).
In order to remove this additional seat: while it's not possible to remove FigJam as a feature completely, you can restrict your current team's usage of it by downgrading team members' roles to "Viewer - restricted." This would keep users from editing or creating new FigJam files in the team.
More information in this Help Center article: Manage seats in Figma.
I’ve gone ahead to mark as solved and close the topic here. Thank you!
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