I can’t use the desktop app. it’s completely disable view and Figma can’t loading.
Answer
Desktop app loading issue
Best answer by Celine_
After investigation, the issue is happening in the browser for some users and the app for others. Here is the instructions to clear cache in the app: https://help.figma.com/hc/en-us/articles/22380853110551-Clear-the-Figma-desktop-app-cache . Let me know how it goes! Thank you
UPDATE: This incident has been resolved. See: https://status.figma.com/.
Please clear out the cache and refresh your tabs. And, let us know if you are still having issues after trying these steps. Thank you!
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Try clearing the cache
Hey Parul,
Thank you for flagging this! We are aware of this issue. Our engineering team is currently investigating it.
As soon as we have an update, we will let you know.
Thanks for your patience in the meantime!
After investigation, the issue is happening in the browser for some users and the app for others. Here is the instructions to clear cache in the app: https://help.figma.com/hc/en-us/articles/22380853110551-Clear-the-Figma-desktop-app-cache . Let me know how it goes! Thank you
UPDATE: This incident has been resolved. See: https://status.figma.com/.
Please clear out the cache and refresh your tabs. And, let us know if you are still having issues after trying these steps. Thank you!
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