Hello, we have a problem, the project has disappeared!We worked on a project with a partner. The project was temporarily on pause; the last time I saw it was 2 months ago. Today I came in and the project was gone, I wrote to the partner who provided me with the zhostup, he also doesn’t have it, we don’t know what to do!
Question
the project has disappeared
Maybe someone knows where I can write? I have a link to the project, but it says either you don’t have rights or the project has been deleted, and the creator has the same! I will be very grateful for your help!
Hi
Can you please provide the link you have for the file? Our support team can take a look at what happened on the back end.
dvaliao wrote:
Hi
Can you please provide the link you have for the file? Our support team can take a look at what happened on the back end.
Yes, of course, I will be very grateful!link to project
Hi
No file currently exists matching the url that you shared, and the team it was housed under also no longer exists. This indicates that the team the file existed within was deleted permanently, which caused all of the files within it to be deleted as well.
When a team is deleted, this deletes all files within the team, and it only stays available to restore for 28 days. After that period, the team and its files are deleted permanently. This action unfortunately cannot be undone.
For more information about our data deletion policies, please see our article on deleting a team and section 6.5 Deleting Content from our Terms of Service (TOS) and our Privacy Policy. For General Data Protection Regulation (GDPR) related information, please review this Help Article.
dvaliao wrote:
Hi
No file currently exists matching the url that you shared, and the team it was housed under also no longer exists. This indicates that the team the file existed within was deleted permanently, which caused all of the files within it to be deleted as well.
When a team is deleted, this deletes all files within the team, and it only stays available to restore for 28 days. After that period, the team and its files are deleted permanently. This action unfortunately cannot be undone.
For more information about our data deletion policies, please see our article on deleting a team and section 6.5 Deleting Content from our Terms of Service (TOS) and our Privacy Policy. For General Data Protection Regulation (GDPR) related information, please review this Help Article.
Thank you, it's very sad(
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