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Question

[Resolved] You don’t have access to file error

  • August 26, 2024
  • 4 replies
  • 156 views

Joseph_Joseph

I am writing to request your assistance with an issue I am experiencing on my Figma account. I am currently on the Starter plan and have encountered a problem accessing a specific file named “Erclipse & Medicintel”

I CAN ACCESS THE FILE VIA BRWOSER ONLY, BUT THIS ERROR IS CURRENTLY HAPPENING ON THE FIGMA DESKTOP/PC APP AFTER THE LATEST UPDATE, IF THIS IS A BUG IT AS TO BE TREATED URGENTLY

This topic has been closed for comments

4 replies

y_toku
Figmate
  • Community Support
  • 2317 replies
  • August 26, 2024

Hi there, this has been escalated to Engineering, and we believe this now to be resolved. If you are still experiencing file access problems, please let us know!

Our apology for this issue!
Toku


Rob26
  • 1 reply
  • September 10, 2024

FYI:
Same error actually popped up two times today in Figma Desktop App version 124.3.2

After a few relaunches it seems to be working again.


yajie_cao
  • 1 reply
  • September 10, 2024

I experienced the same issue this morning


Celine_D
Figmate
  • Community Support
  • 3381 replies
  • September 10, 2024

Hey everyone! Our team is currently investigating the issue, thanks for your patience in the meantime!
Please check this topic below:


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