Well, I use the comments to communicate with the rest of the team, but about a week ago, I can’t mention people other than myself.
I’ve tried use the comments’ settings, but it only changes notifications about comments or it filters the comments I’m seeing.
This is getting quite annoying, but I don’t know how to fix it! It does’t matter if I type the name or the email, the results bring only me…
Has this happened with anyone else?
PS.: as an example, here’s a screen capture
Best answer by Daren_Yumol
This worked for me
Hello there, I had the same issue today, but only with one of the two people that I am sharing the file with, and both are viewers. I just clicked on the Share button, selected the person that I could not tag and changed it to “can view prototypes only”, then back to “can view” and commented mentioning him again. Now it is working for me. Hope this helps!
I can’t tag folks in comments who are part of the project (They only have right to view and comment)
Sometimes it can, mostly can not…
Does anyone know how to solve it?
Thanks!
Got it! Thank you!!
Hey Sara, does this still happen after refreshing the tab or restarting Figma?
Hi, Thanks for the reply.
It tried that, I quitted the application a few times, and I’ve restarted my computer once, the problem persisted…
However, I got to solve it only yesterday.
Turns out I was unknowingly running an older version of Figma and I had to update to the latest release.
I guess they changed the a lot within the comment functionality in this version!
so if someone in the community has a similar problem, I leave my suggestion to check if the version installed is the latest one.
Your tagging users functionality seems partial broken, it have been like this for ages for me. So I am writing here now.
When I try to tag certain people in my organisation, they will not appear in the drop down list here:
Other people in my organisation has the same problem, but with different people. E.g. the user I can’t tag, other people can tag, so it seems to be a user specific issue.
I have the same problem. It started a couple of days ago.
The dropdown shows completely strange people, but not the ones added to the file as participants.
On the other hand, other team members don`t have a problem with mentioning me.
Did you manage to solve this?
I’m having the same problem. It started on June 17th for me. People that I was tagging are no longer showing up.
Hi there, i have same issue,
I already reported it to the figma team, but I was diverted here instead
For a few days now, I have not been able to mention members of a project. The history list seems to have gone. I can only mention members of some other projects unrelated to the particular project in question.
Is there any solution to this? @figma
Hi - this is happening to me all of a sudden. I am only using the browser version of Figma. My team and I suddenly cannot @ each other in comments on a file that we’ve been working on for a while, we haven’t had problems previously. I’ve tried:
Any ideas?
same for me now. any update @figma
I’m having a same issue! My Figma is up to date. I think the update happened while I’m using Figma, suddenly some UIs changed (e.g. stroke settings) and then I couldn’t tag other people to my Figma. AFter “@” I show up in search, but not others. Please help!
Same for me as well 😬
I am also having this issue. I wonder if its a compatibility thing with a newer version of Figma with Chrome that they haven’t bugged out yet? HELP!
Yup, same for us! Would love have some clarity on this @figma 😕
yes, I have the same problem too
Hello! I have completely the same issue as described above. Everything was fine with mentioning others, but a couple of days ago until now for only one of the files I still can’t mentions other people that have access to file. Others have the same issue.
I was trying Figma web and desktop app.
I refreshed the tab / restarted Figma / cleared browser cache / updated Chrome. Issue is still happening.
Does anybody have any ideas how to fix it?
Same here was just given the high level of permission now I can only @mention myself. Pretty bad bug in the system…is the support team helping with this? I see the issue on the browser and the desktop app.
@figma tagging now does not work for us anymore other than 2 users (out of dozens) Please let us know when this is fixed.
Same here, I can tag 2 users (which are both not on the project anymore weirdly enough) and no one else @figma
The same behaviour on App + Web. Please fix & let us know when we can use this again.
Hi, same here, running web version. Tried different browsers, problem persists.
@figma same issue here. Cannot mention my clients.
People that are working with me in Figma cannot tag my email in the comments.
I’ve been contacting Figma Help Desk but I got no answer.
This is a huge issue for me and the people I’m working with and I don’t really know how to solve it. I guess this is a bug.
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