Recently a problem happened with my accounts, i had 2 figma accounts that i used regularly, but after a recent update i logged into Figma thru Google and saw this, these are not my accounts, the email is the same as the ones on my main accounts but the accounts themselves including picture, name and files are totally different, what should i do, how do i get rid of those doppelganger accounts? I want my files back! I’ve already tried logging in thru email adress but i keep getting into those.
Best answer by Celine_
Hey
I saw on the backend that you've already contacted our support team. I've gone ahead and escalated your case internally (your ticket number is #1328619).
Just a quick heads-up: due to the Easter holiday break, our support capacity is limited, so responses might take a little longer than usual. Rest assured, we’ll get back to you as soon as possible!
I’ve also removed your screenshot to protect your privacy, as it included personally identifiable information (PII).
Update: The support team has replied to you and is currently waiting on your response to continue investigating the issue tied with your two email addresses. When you have a moment, please check your inbox. I’ll go ahead and mark this topic as solved and close it here.
For anyone else encountering similar login issues, we recommend reaching out directly to our support team directly so they can check your personal details here: https://help.figma.com/hc/en-us/requests/new?ticket_form_id=360005944714 Thank you
Hey
I saw on the backend that you've already contacted our support team. I've gone ahead and escalated your case internally (your ticket number is #1328619).
Just a quick heads-up: due to the Easter holiday break, our support capacity is limited, so responses might take a little longer than usual. Rest assured, we’ll get back to you as soon as possible!
I’ve also removed your screenshot to protect your privacy, as it included personally identifiable information (PII).
Update: The support team has replied to you and is currently waiting on your response to continue investigating the issue tied with your two email addresses. When you have a moment, please check your inbox. I’ll go ahead and mark this topic as solved and close it here.
For anyone else encountering similar login issues, we recommend reaching out directly to our support team directly so they can check your personal details here: https://help.figma.com/hc/en-us/requests/new?ticket_form_id=360005944714 Thank you
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