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Figma online designs are not visible. White screen is coming

S

In figma web, When I open any design, the designs are not visible. Only the blank white screen is visible. But the side bars are visible. Any help on this would be appreciated.

Screenshot from 2023-07-03 14-33-00

Best answer by Celine_

Hi @Santhosh_Prabhakaran_S,
Sorry to hear this is happenig! If it happens in your browser and desktop app, can you try to clear your cache (browser + desktop app) to see if that helps?

Here’s how to clear the desktop app cache on a Mac:

  1. Quit the Figma desktop app
  2. Open Terminal.app and enter the following command: rm -rf "$HOME/Library/Application Support/Figma"
  3. Try opening the desktop app again

Here’s how to clear the desktop app cache on Windows:

  1. Close the Figma desktop app
  2. Open the Start menu, and paste in this, followed by enter: %APPDATA%\Figma
  3. In the window that opens, delete the Desktop and DesktopProfile folders if they exist
  4. Launch the desktop app again

If it doesn’t help, please reach out our technical team by explaining the steps you did, they can investigate further here: https://help.figma.com/hc/en-us/requests/new

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    2 replies

    Celine_
    Figmate
    • Celine_
    • Community Support
    • 3449 replies
    • Answer
    • July 4, 2023

    Hi @Santhosh_Prabhakaran_S,
    Sorry to hear this is happenig! If it happens in your browser and desktop app, can you try to clear your cache (browser + desktop app) to see if that helps?

    Here’s how to clear the desktop app cache on a Mac:

    1. Quit the Figma desktop app
    2. Open Terminal.app and enter the following command: rm -rf "$HOME/Library/Application Support/Figma"
    3. Try opening the desktop app again

    Here’s how to clear the desktop app cache on Windows:

    1. Close the Figma desktop app
    2. Open the Start menu, and paste in this, followed by enter: %APPDATA%\Figma
    3. In the window that opens, delete the Desktop and DesktopProfile folders if they exist
    4. Launch the desktop app again

    If it doesn’t help, please reach out our technical team by explaining the steps you did, they can investigate further here: https://help.figma.com/hc/en-us/requests/new

    A
    • Anonymous
    • 0 replies
    • August 2, 2023

    This topic was automatically closed after 30 days. New replies are no longer allowed.

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