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Question

Figma App is lagging so bad


Giulio2

Hi,

I’m having problems with a few files in Figma; they lag a lot. For instance, when I try to duplicate or just move text, it lags significantly. I checked the memory usage on Figma, and it shows that the entire file is using only 0.8% of memory. I don’t understand why it is lagging so much if it is using less than 1% of memory. By the way, it lags even if it’s the only program open. I tried a command that cleans the app cache, but it didn’t change anything.

Figma is update and my Mac is too.

What am I supposed to try now?

This topic has been closed for comments

13 replies

harsha20599
  • New Participant
  • 14 replies
  • July 1, 2024

I do have the same problem.

Whenever I run commands like select all text layers, Figma just breaks and becomes irresponsive.


Matthew_Wood

Same issue here…


Celine_D
Figmate
  • Community Support
  • 3404 replies
  • July 4, 2024

Hi there! Sorry to hear you are having performances issues.
This looks odd, clearing the cache can help as sometimes issues in the app may be caused by something stored in the Figma app cache. The restarting step usually helps to make sure that the cache is properly cleared before reinstalling the app.

For others who want to give a try, please follow the steps in this article:

Figma Learn - Help Center

If it still doesn’t help, please reach out to our support team (with URL link to the file which is effected, share a quick screen recording or screenshots demonstrating this issue and precise if this is happen in the browser, desktop app or both) so they can investigate further: here Thank you!


Giulio2
  • Author
  • 1 reply
  • July 6, 2024

Thank you for your support. Unfortunately, even after clearing the cache, nothing changed in the app. I understand the importance of sharing the problematic file, but I prefer not to do that as it contains confidential material. I will try to recreate the issue in a new file and then send it.


Julius_Klaus

Same issue here, noticed it yesterday. Working on the same file for weeks now, nothing has really changed in complexity. I’m on the web app.


Arkasha
  • 7 replies
  • July 30, 2024

same issue desktop/web and mac/win


Fakhrxe
  • 1 reply
  • August 12, 2024

same issue here, they always crashing when i open the app


KennLucas
  • 221 replies
  • August 12, 2024

+1 on this. Slow performance all weekend.


KennLucas
  • 221 replies
  • August 12, 2024

It is not a file issue. Don’t let them make you jump through hoops! This is not your problem.


ksn
Figmate
  • Community Support
  • 1615 replies
  • August 12, 2024

Hello all - I’m sorry that this seems to be an ongoing issue for you.

I know some of you may have already tried troubleshooting, and it hasn’t helped. A couple of things I’d recommend trying as well, just to cover all bases:

-If you’ve already cleared the cache and cookies for Figma specifically already, open your choice of browser, and open a window in Incognito mode. Try loading Figma there to see if there are still issues.

-If you’ve not tried already: please try uninstalling the app completely, reinstalling, restarting your computer, and testing again.

At this time, since it sounds like it’s not an issue with a specific file, I would +1 @Celine_Figma’s message, and recommend filing a support ticket here. If the behavior is still slow, then that is something our tech quality team has requested be reviewed by them.


sandy_aguero

After the update, lagging has been a big problem. Is there a solution to this yet?


ksn
Figmate
  • Community Support
  • 1615 replies
  • August 29, 2024

2 posts were split to a new topic: Figma app lag issues


ksn
Figmate
  • Community Support
  • 1615 replies
  • August 29, 2024

Hi all - if you are running into similar issues as mentioned in this topic, please post here: Figma app lag issues

This topic will now be closed, since it is a bit older. Thank you!


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