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Why my project locked? I paid by 1 year

Leahchen

Hi, there is some problem with me, I paid by 1 year. Why does locked my project?
I just test figjam 1 day with my friend, and I didn’t have any information that I must pay for 2 seats. It’s unacceptable!!! How can I fix that?? Do I must pay for the 2 seats then unlock the project???

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4 replies

Nadeem
  • Nadeem
  • 2 replies
  • June 22, 2022

Same with me as well not sure WHy ?

Nadeem
  • Nadeem
  • 2 replies
  • June 22, 2022

How did you solve this issue…

A

I have the same issue. There was another editor seat was opened and billed without my notice. I have changed the editor seat to viewer seat. Unfortunately my paid account is locked. How to fix this

Gleb
  • Gleb
  • Power Member
  • 4707 replies
  • August 25, 2023

For billing issues contact Figma support: https://help.figma.com/hc/en-us/requests/new

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