I thought it was just my bluetooth keyboard glitching out, but cmd + z is not undoing any action, nor is going to the Edit menu > Undo. Has anyone encountered this issue before? And if so, how did you resolve it?
2 Likes
Hi Claire! Thanks for reaching out to the community.
Have you been experiencing this issue in the desktop app, in the browser or both?
Is the issue specific to the linked file or does it happen in multiple files?
As a troubleshooting measure, please try clearing your cache to see if that resolves the issue and let me know if it works:
You can clear the desktop app cache on a Mac in the Help menu under Troubleshooting. If you’d prefer to manually clear your cache you can:
- Quit the Figma desktop app
- Open Terminal.app and enter the following command:
rm -rf "$HOME/Library/Application Support/Figma" - Try opening the desktop app again
You can clear the desktop app cache on Windows under the toggle-arrow at the right of the top toolbar under Help > Troubleshooting. If you’d prefer to manually clear your cache you can:
- Close the Figma desktop app
- Open the Start menu, and paste in this, followed by enter:
%APPDATA%\Figma - In the window that opens, delete the
DesktopandDesktopProfilefolders if they exist - Launch the desktop app again
Hope this helps!
3 Likes
Worked for me
2 Likes
@Bram_Everaerd Glad it works on your end!
1 Like
@Celine_Figma I have the same issue on Mac and it doesn’t worke for me.
Hi @Clement1, sorry to hear you are also having this issue! Is it happening in the desktop app, browser or both?
Is the issue specific to the linked file or does it happen in multiple files?
If it is happening on desktop app, can you also try to uninstall and install again Figma: here
And, if this doesn’t help, I’d recommend you to reach ou directly the support team so they can investigate further by filling this form: here
thanks, celine. clearing the cache helped! problem is solved
1 Like
Thanks for your answer, but it doesn’t work on the browser or on another computer. I’ll contact support.
Hi, since today, same issue. I tried the Terminal command as I’m on Mac, it didnt worked. In the App and in browser version.
And if i go to undo in the edit menu, it doesnt undo too…
I uninstalled the Figma app, reinstalled it… not working still.
It’s my daily work tool so i’m very very embarassed…
Can you help ?
1 Like
Hi Pascal! Sorry to hear you’re still having issues. If these workarounds don’t work, I’d recommend you to reach out directly to the support team, they can investigate it further. Please fill out the form here: https://help.figma.com/hc/en-us/requests/new
I experienced the same thing today, in the desktop app. It was solved by clearing the cache and restart.
Hi Celine, I am on mac and both web and desktop app command Z shortcut do not work even after multiple cache clear and restarts. Do you have any other solutions ?
Hey Diego,
Sorry to hear you are still having issues with the command Z, I’d recommend you to reach out to the support team directly via this form for help.
Please also remind in the form the differents steps you’ve done so they can investigate it further. Thank you.
This troubleshoot is too complicated. It just randomly stopped working for me and I lost hours worth of work… and my undo command still ain’t working.
Same problem here, I can no longer use undo. This issue is unresolved since November, I have reported it many times already. Undo does not work in menu or via shortcuts, and not in Figma or FigJam, and not in the browser or via the desktop. I am working on a Mac, 13.2.1 (22D68), and with Azerty keyboard.
I also already tried clearing the cache and the following: "Open Terminal.app and enter the following command: rm -rf “$HOME/Library/Application Support/Figma”
Unfortunately, no solution. I am getting desperate.
Please help!!
Hi Russell, Vero,
Sorry to hear you are still having issues! Is it happening in browser, desktop app or both?
Can you also make sure you select the same keyboard layout on Figma and in your laptop?
On Figma:
On Mac:
Vero, I can’t see your ticket in our back end. Which email have you used? (I’ll remove it in this topic right after checking it in order to protect your privacy). If you haven’t yet, please reach out directly to the support team by filling this form so our team can have a deeper look into your issue: https://help.figma.com/hc/en-us/requests/new Thank you!
2 Likes
Hi there! We’ve reported to the engineering team to investigate, a fix has been deployed. If you are still running into issues, please reach out to us directly here: https://help.figma.com/hc/en-us/requests/new
Celine, you are making my day. That actually does the trick, I had no idea I also had to set my correct keyboard in Figma itself. Thank you!!!
1 Like
Yay, I am glad to hear that it works now! Thanks for confirming 
Oh I 100% gave up on this issue. Every time it stops working I just force-close Figma and reopen it and carry on. I now do this about 5+ times a day…
2 Likes