I thought it was just my bluetooth keyboard glitching out, but cmd + z is not undoing any action, nor is going to the Edit menu > Undo. Has anyone encountered this issue before? And if so, how did you resolve it?
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Hi Claire! Thanks for reaching out to the community.
Have you been experiencing this issue in the desktop app, in the browser or both?
Is the issue specific to the linked file or does it happen in multiple files?
As a troubleshooting measure, please try clearing your cache to see if that resolves the issue and let me know if it works:
You can clear the desktop app cache on a Mac in the Help menu under Troubleshooting. If you’d prefer to manually clear your cache you can:
- Quit the Figma desktop app
- Open Terminal.app and enter the following command:
rm -rf "$HOME/Library/Application Support/Figma" - Try opening the desktop app again
You can clear the desktop app cache on Windows under the toggle-arrow at the right of the top toolbar under Help > Troubleshooting. If you’d prefer to manually clear your cache you can:
- Close the Figma desktop app
- Open the Start menu, and paste in this, followed by enter:
%APPDATA%\Figma - In the window that opens, delete the
DesktopandDesktopProfilefolders if they exist - Launch the desktop app again
Hope this helps!
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Worked for me
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Hi @Clement1, sorry to hear you are also having this issue! Is it happening in the desktop app, browser or both?
Is the issue specific to the linked file or does it happen in multiple files?
If it is happening on desktop app, can you also try to uninstall and install again Figma: here
And, if this doesn’t help, I’d recommend you to reach ou directly the support team so they can investigate further by filling this form: here
thanks, celine. clearing the cache helped! problem is solved
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Thanks for your answer, but it doesn’t work on the browser or on another computer. I’ll contact support.