Hey ​@cairns_nic, thanks for reaching out about removing an extra seat from your account. 

Seats are purchased for the duration of your billing term. Before your next renewal date, you’ll have the chance to remove any unused seats from your account from your Billing overview page.

If you need to remove a user’s access prior to your next renewal, you can either:

• Change their seat to the free View seat, which provides only view and comment access to Figma Design, FigJam, and Figma Slides.

• Remove the user from the team (Professional plan).

In both scenarios, their previous seat is made available for someone else to use for the remainder of the subscription period.
 

You can remove available (unassigned) seats at your next plan renewal.

• For annual plans, thirty days before your annual plan is set to renew, you’ll see a banner at the top of your Figma admin. Click Review seats to open a modal to adjust the number of seats on your plan for your next renewal.
• For monthly Professional plans, there is no renewal period. You can make changes to seats on a monthly subscription at any time. Unassigned seats will not be renewed for the next month.

You can also find more details in our Help Center article here: Manage seats in Figma. Let me know if you have any further question, happy to help out! 

Thank you for the advice!

I couldn’t remove seats and now I’m stuck with a $4K yearly invoice and I don’t want to pay for all of the unused liceneses. We are locked out. I need to speak with someone. 

Hi ​@Natalie Moore, thanks for chiming in here! 

I just replied to your other topic, but to reiterate, I’ve already escalated your oldest ticket sent to support from 26 minutes ago on your behalf: #1479757. Someone from our support team is already reviewing your ticket and will be in touch soon.