Unclear figma billing practices

Has anyone else experienced a problem like this?

I would like to understand why Figma is using such a sophisticated, misleading, simply a sharp practice of billing their services?

I am a freelance start-up that has been charged for 8 other people accessing the file I have created. I have allowed access only for two of them and they shared further (probably) and I have been charged an additional $120 for their access.

I was never alerted to the fact that apart from the monthly subscription, there will be additional charges.

I don’t want to be a part of a service that is so wishy-washy in their billing offer. It is a disgusting practice. Probably I will look for alternatives to this service.

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Yeah I have the same problem and just contacted support to explain to me once and for all how Figma pricing f#$%ing works. It’s hard enough evangelizing Figma to my team as the only designer, let alone have to explain that they can only have 24 hr access to a fig jam file (which they all laugh at rightly so) and then if one of the devs or marketing wants temporary editing rights during a presentation or something then I have to say no sorry we will immediately get charged $5 which they roll their eyes at and I don’t blame them.
Figma is awesome but the pricing is absolute madness. Shows you the difference between how designers and sales/management contribute to a company’s user experience :slight_smile:

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I loved Figjam so much I purchased a license so that I could work on a project from my work computer and my home devices. I wonder if this means I’ll be getting charged for that.

So I got a reply from Figma “support” and they said that if you allow ‘Viewer’ users the ‘Editor’ role then you don’t have to pay for them if you downgrade them back to ‘Viewer’ before your monthly billing cycle ends.

I think that means that if you pay for a yearly subscription, and you only have 1 editor, then you won’t be charged any monthly fees unless you make any viewers an editor as you go from the end of your monthly billing cycle into the next (28th June into 29th June - assuming your monthly billing cycle ends on 28th of each month.) so to avoid a monthly fee, you could make 10 viewers into Editors for the entire month but then remember to downgrade them to Viewers just before the 28th of the month. Then on the 29th, you can make them all Editors again.

Seems childish in a way and I am sure figma will re-invent this billing method soon since it is kinda hacky.

@Thereal I assume that if you bought a FigJam license you will be charged $5 per month for each Editor in FigJam. Remember that billable Editors are only users that have the Editor status as you move from one monthly billing cycle into the next. You can’t avoid paying $5 per month for yourself, but if you add editors, make sure you make them Viewers just before your billing cycle ends then reinstate them as Editors during the next cycle etc…

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Figma refunded me on this occasion the money I have “owned”, which I appreciate, but still this is such an odd system of billing!

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We are running into the same thing. No way to default users to restricted view unless you buy “Enterprise” (Paywall) and Figma is hoping you don’t notice and just bill you.

Pretty shady practice if you ask me.

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