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Unable to share files


Migo33

Since the last update (116.10.9) I cannot share some files, figjam or figma. The share window will show a spinning wheel icon and the only way to share the file will be to logout and log back in. I use a VPN and also change my default browser to Firefox from Chrome (Mac) so not sure if that has anything to do with the sharing bug.
Thanks

Best answer by Ryan_52

Hey, sorry to hear this is happening! I would suggest trying to clear your cache as a first step to see if that helps improve anything. I would also suggest trying from another network such as a mobile hotspot to rule out any network or VPN issues.

If you are still experiencing an issue. Please reach out to the support team directly via this form for help: https://help.figma.com/hc/en-us/requests/new

Be sure to use your Figma account email, share a video recreating the issue, and share it with support-share@figma.com so they can take a closer look.

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4 replies

Ryan_52
Figmate
  • Technical Quality Specialist
  • 382 replies
  • Answer
  • July 11, 2023

Hey, sorry to hear this is happening! I would suggest trying to clear your cache as a first step to see if that helps improve anything. I would also suggest trying from another network such as a mobile hotspot to rule out any network or VPN issues.

If you are still experiencing an issue. Please reach out to the support team directly via this form for help: https://help.figma.com/hc/en-us/requests/new

Be sure to use your Figma account email, share a video recreating the issue, and share it with support-share@figma.com so they can take a closer look.


  • 1 reply
  • July 11, 2023

I think that the VPN might have something to do with the inability to share files. I am troubleshooting a similar issue at the moment - I sent a screen recording to Figma and the support team can’t even open a google drive link from me.


Migo33
  • Author
  • 4 replies
  • July 11, 2023

Thanks. I had the same VPN running for a couple of years with Figma with no issue. It seems to have been started since the last major Figma update. The thing is that if I close a Figma file and reopen it then usually it works fine. Sometimes I need to logout. I will also revert back to using Chrome as the default browser and see if that makes a difference.


  • 2 replies
  • July 17, 2023

I have the same issue


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