Hello!
Had my 2FA setup in Authy but when I changed my phone lost that Authy settings. I need to reset the 2FA Figma and cannot see from where.
Any ideas?
Hey @Eneas_Marin, sorry to hear you’re having trouble with this!
Can you please try the the following?
Check all browsers and apps used to see if you’re still logged into Figma:
- If you’re still logged in, you can remove 2FA settings from your Figma account settings. Please scroll down to the “Remove two-factor authentication” section in our article: Enable two-factor authentication (2FA)
If you can log in with Google:
- You can sign in with Google to bypass the 2FA process. Please go to https://www.figma.com/login and select the “Continue with Google” option.
Your account’s 2FA code is generated by an app:
- The apps you might used to set up 2FA could be: Google Authenticator, Duo Mobile, Authy, or 2FA. You can read more about this option in Enable two-factor authentication (2FA). If you haven’t already, please make sure your 2FA app is installed and up to date. If you have trouble installing the app or accessing the authentication code on your app, please reach out to that app’s Support team.
If these options don’t work, please let us know. You can request that Figma Support removes 2FA from your account manually through our identity verification process bye reaching out here: https://help.figma.com/hc/en-us/requests/new