I’m also having this problem in Chrome, even after trying the above steps.
Crome version: 129.0.6668.101
MacOS: 14.6.1 (23G93)
Any ideas?
Hey @David_Billings, thanks for sharing these details.
Can you let me know if the same issue occurs in an incognito window? Or have you test it our in a different browser (Figma supports Safari, Microsoft Edge and Firefox)?
Please do reach out to our support team via this form. They can investigate further what’s causing your issue.
If possible please to share a link to your prototype with me I can test this on my end.
Our clients can’t load our prototype links for the past few weeks. It’s been frustrating because we cannot expect our clients to troubleshoot their own browsers to view prototypes. This is a complete failure of Figma and is hurting our business as a vendor. Please fix issue asap.
Hey @Melody_Yung,
I understand how frustrating and stressful this situation must be for you and your clients, especially when it’s impacting your business.
I’ve flagged this internally with the team, and we’re ready to help get this resolved as quickly as possible.
To investigate the problem thoroughly, we need a bit more information. This will help us pinpoint the exact cause and find the right solution:
- Console logs capturing the error will show us what’s happening behind the scenes when the link is loaded.
- A screenshot of what your clients are seeing will help us understand whether there’s an error message or if it’s just stuck on the loading screen.
- Browser details will help us determine if it’s a universal issue or tied to a specific browser.
We want to make sure this gets resolved efficiently, and having these details will allow us to identify the problem much faster. If you prefer, you can also reach out directly to our support team through this link: https://help.figma.com/hc/en-us/requests/new?ticket_form_id=360001731233, and they can assist you further.
Appreciate the help while we work on getting this fixed.
This is a huge problem and I feel like there are enough people on this thread to establish that this is a Figma - not an individual issue. My company just sent out 20 presentation decks to important clients and we now have no idea whether those clients will be able to load them or not.
Bottom line:
1 - This is issue is specific to 1 browser - Chrome.
2 - When trying to open, it just gets stuck on the loading screen.
3- Deleting Figma cookies within Chrome generally solves the issue for most of the people in this thread (including me) but we cannot go around asking recipients of prototypes to do the same.
This is a really big deal. We need to be able to trust Figma. I urge you to put this issue to the top of your priority list.
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I’m having the same issue. Only incognito mode resolves this. This bug has been lingering for years and causing much frustration to me and my stakeholders.
My company even pay Organization plan for Figma. What do we get :-/
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The following solution proposed by [Ajaya_Bajracharya] worked for me:
Navigate to Settings > Privacy and Security > Third Party Cookies > See all site data and permissions, then clear the cookies related to Figma> Restart Browser.