Hello,
How can I unlink the team that has projects associated with the EDU plan? We don’t need it, and we want to purchase the PRO plan. Previously, I contacted support, and they informed me that to remove the EDU status, I need to change the owner to someone who doesn’t have an educational account. I have changed the owner, but the EDU status hasn’t disappeared from the team.
Could you please let me know what needs to be done to switch from EDU to PRO?
Hi @stepanking1996, Thanks for reaching out! Sorry to hear that you’re encountering this. It must be quite frustrating, and I can completely understand the confusion you’re feeling.
I’ve taken a look and see that you’ve already submitted a ticket about this. Rest assured, I’ve teamed up to make sure your ticket is assigned to one of our dedicated specialists.
We’re experiencing a bit of a high demand right now, so it might take a little time, but they’ll reach out and give this matter the personalized attention it deserves.
Once again, I really appreciate you contacting us, and please know that we’re on it.