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Question

MY PLUGINS ARENT WORKING

  • November 8, 2024
  • 1 reply
  • 27 views

Tems1

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Hi support Team

My plugins are not working . I don’t know the reason ? . Can you help fix it?

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1 reply

Gayani_S
Figmate
  • Community Support
  • 2168 replies
  • November 11, 2024

Hi @Tems1, thanks for reaching out! I’m sorry to hear your plugins aren’t working— to help us take a closer look here, can you please confirm the following:

  1. Are you seeing any error messages?
    Errors may occur loading a plugin if there is a network or browser configuration that is preventing the plugin from connecting to any resources it needs to load as expected.

  2. Is this occurring in both the browser and Figma Desktop App?

  3. Does the same issue happen if you try connecting to a different network or disabling any VPN/Proxy connections?

  4. Does the same issue happen if you open Figma in another browser?

  • Our supported browsers are Chrome, Firefox, Safari and Edge.
  • If the issue is specific to a browser or the app, you may want to try disabling any browser extensions or clearing the browser/app cache
  1. Have you tried to clear cache?
  • Here are instructions to clear your browser cache:

-Google Chrome: Clear cache & cookies - Computer - Google Account Help
-Safari: Clear cookies in Safari on Mac - Apple Support
-Mozilla Firefox: Manage local site storage settings | Firefox Help
-Microsoft Edge: View and delete browser history in Microsoft Edge - Microsoft Support

Please follow these steps to clear your desktop app’s cache: https://help.figma.com/hc/en-us/articles/360040528973-My-files-are-not-opening#id

Thank you for your help, looking forward to getting this resolved for you!


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