Locked out with no response from Figma support

Can anyone tell me what is the wait time to hear back from support@figma.com. Without much notice, our enterprise account got locked out 3 days ago. Still no response… with 20+ users locked out from their files. Also no access to admin features to update payment or troubleshoot.

Hey @Izabela_Torbicka ,
Sorry to hear this is happening! Our support team is experiencing higher than usual ticket volumes. Sorry for the delay in our response.

I checked on our backend, and the support team replied to you yesterday. Please check your inbox. For your reference, your ticket number is: #962907.