Libraries enabled but components are not showing

I am new to Figma (transitioning from sketch). I just had to buy the professional plan to experiment with libraries. And thats where I got stuck:

I have a library file ‘documentA’ published and enabled for my team in ‘document B’ (I am on the pro plan). But I cant see components! It just says “…explore libraries…” and when I click on it it shows me that my library is enabled.

I hope this makes sense — I’d love to upload screenshots here but I dont see any option to do that. Is there actually a way to get real customer support?

Thank you in advance for your help!

Update: I also have ‘enable and set default team to libraries for all team files’ enabled!