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Question

I cannot import PNG to my Figma file

  • February 15, 2023
  • 5 replies
  • 4022 views


I tried to import some screenshots but end up like this…

This topic has been closed for replies.

5 replies

SohrabNiroo
  • New Participant
  • 188 replies
  • February 15, 2023

Hello @lolz

Convert the formats to JPG or PNG
and make sure these files are not protected by copy rights

there are free online tools for conversion


  • Author
  • 1 reply
  • February 15, 2023

it’s not working, man. All of my co-worker can import that PNG but me.


Gayani_S
Figmate
  • Community Support
  • 2069 replies
  • February 15, 2023

Hey, this definitely sounds odd. We’d like to have our support team investigate. Please reach out to them via this form for help: https://help.figma.com/hc/en-us/requests/new.


Solutes
  • 2 replies
  • July 17, 2023

Hey @lolz,

Sounds like you’re having quite the frustrating time with this. I know you’ve already tried converting the files, but I’d like to suggest a tool that I’ve found to be really effective in these situations - Converter365.

It’s a free online converter that supports multiple data types, including PNG and JPG. I’ve found that it can handle a wider variety of file intricacies than some other online tools, so even if your file has some strange characteristics, Converter365 might be able to convert it successfully.

Here’s the link: Converter365 PNG converter

Give it a shot and see if it helps. If not, reaching out to Figma’s support team as suggested earlier would be a good next step. I hope you’re able to get your file imported soon!


John_Coomer

Hello!

I was having this same issue while trying to import a smattering of charts that I had exported from a research platform. They were all PNGs so no conversion should be necessary.

It turns out my issue was that they were still located in the .zip file as I was trying to drag and drop. Hope this helps someone!


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