I cannot import PNG to my Figma file

I tried to import some screenshots but end up like this…

Hello @lolz

Convert the formats to JPG or PNG
and make sure these files are not protected by copy rights

there are free online tools for conversion

it’s not working, man. All of my co-worker can import that PNG but me.

Hey, this definitely sounds odd. We’d like to have our support team investigate. Please reach out to them via this form for help: https://help.figma.com/hc/en-us/requests/new.

Hey @lolz,

Sounds like you’re having quite the frustrating time with this. I know you’ve already tried converting the files, but I’d like to suggest a tool that I’ve found to be really effective in these situations - Converter365.

It’s a free online converter that supports multiple data types, including PNG and JPG. I’ve found that it can handle a wider variety of file intricacies than some other online tools, so even if your file has some strange characteristics, Converter365 might be able to convert it successfully.

Here’s the link: Converter365 PNG converter

Give it a shot and see if it helps. If not, reaching out to Figma’s support team as suggested earlier would be a good next step. I hope you’re able to get your file imported soon!