I cannot import PNG to my Figma file

I tried to import some screenshots but end up like this…

Hello @lolz

Convert the formats to JPG or PNG
and make sure these files are not protected by copy rights

there are free online tools for conversion

it’s not working, man. All of my co-worker can import that PNG but me.

Hey, this definitely sounds odd. We’d like to have our support team investigate. Please reach out to them via this form for help: https://help.figma.com/hc/en-us/requests/new.