I’ve recently been brought back by a company I did work for before and was given access again to the old files to edit them, when I look at the team list I see myself listed as “can edit,” however whenever I actually open any of the files it has the “Edit File” button on the bottom bar and it’s telling me to request access. What makes it even stranger is I see an admin listed for requesting edit access that is no longer with the company and they don’t actually show up on the full team list of active members, it’s almost like the file itself is pulling from an old team list. What is going on with this?
Hi @Shawn_Jenkins! Thank you for reaching out and sharing your situation with us. I appreciate your time.
Without a closer look at your files and team permissions, it’s challenging for us to accurately determine the root cause of the issue.
In this case, I recommend you contact our support team, as they are equipped to investigate your files and team permissions. You can reach them here: https://help.figma.com/hc/en-us/requests/new?
When you do, please remember to include the following details:
- Your Figma account email
- The URLs of the affected files
- The name of the team to which you have can edit access
Your assistance and understanding are greatly appreciated. Thanks again for reaching out.