Font appearing all distorted in my prototype

Hi there,

Thanks for reaching out. It sounds strange! I think you mean Apple SD Gothic Neo, and I tried to test it on my end. It seems to be working fine.

These kinds of strange font issues are nearly always caused by the use of conflicting font files across your team. This means that editors on a file are using different versions of the font with slightly different sizing or spacing which then affects the file each time it is opened by someone with a different version.

Our Help Center has more information about resolving this kind of issue: Manage conflicting fonts

We suggest that you have all editors remove these fonts if they are locally installed. Then please ask all editors to install the same version locally. After doing so you will need to restart Figma to serve the correct font version.

If this is affecting component appearance you can launch quick commands (cmd /) then use the “Regenerate all instances” tool to refresh all of your instances at the same time.

Can you try above? If the issue persists, could you reach out directly to the support team with a copy of your file: https://help.figma.com/hc/en-us/requests/new? Our support team will look into it.

Please make sure you use the email associated with your Figma account, include links to the file in question, and share access with support-share@figma.com. Don’t worry, inviting us to view your file won’t impact your billing.

Thanks,
Toku

Thanks for your response, Toku.

I’ve attached a screenshot showing what I encountered yesterday. Since this is my personal Figma project, I’m the sole editor of the file. I’m currently using this prototype for my portfolio.

Any insights or suggestions would be greatly appreciated!

Thanks for sharing the screenshot! It definitely looks very strange. Could you share the proto file link with access to support-share@figma.com please? We want to test if this happens on our end. Adding the support link won’t impact your billing.

Thanks,
Toku

Thanks, Toku.

I just tried to write to support-share@figma.com but got a delivery failure notification from gmail.

Is there any other email address where i can send the link to?
Thanks in advance,

Antonio

Sorry for the unclear message. We want to ask you to add support-share@figma.com to your file as following. Then, please share the URL by choosing “Copy link”.

Hope this clarifies it!

Thanks,
Toku

Hello Toku, I keep experiencing the same issue. I noticed that it is mainly on Chrome.
I attach another screenshot to give you the idea of what it looks like.
In the meanwhile i have added support-share@figma.com (it seems i was only able to give it viewing rights, unsure that would be enough?). I look forward to hearing from you. Thanks

Hi there,

Thanks for flagging again! Could you share the file link please?

Toku

Hello Toku,

I think you shave received an invite to that address?
Is there a way to share the file link privately?

Thanks,
A

Hi there, is there an update on this? The exact thing is happening to me too. Thanks!

Hi there,

Unfortunately not at the moment. Could you submit a bug report detailing the steps that led to this issue? You can do so by following the link:

Thanks!
Toku

Let me know if you found the issue. We have a designer running into this, but no one else can replicate the issue

Hi ​@Storm 

We haven’t… It’s hard to reproduce the issue, so could you submit a bug report detailing the steps that led to this issue? You can do so by following the link: https://help.figma.com/hc/en-us/articles/360041468234-Submit-a-bug-report. 

Thanks for your patience.

Toku

I’m experiencing this issue as well. Any updates?