Figma Server error 403

Hi Hannah, so sorry for the trouble and delayed reply!

This was caused by a service disruption earlier this week: https://status.figma.com/incidents/k2rgjh56bddy

Please do let us know if you run into any further issues!

@dvaliao I have had this same issue today. I am under deadline, I have to get these revisions finished and to the client and my file has completely disappeared now after restarting Figma. It’s not in my drafts/deleted files. I’ve emailed support but no answer yet!! I’m freaking out.

@Hannah_McQuitty did you get a solve for this? I’ve got a ticket in but ZERO response. How did you fix it?

Hey @Kent_Milton, sorry for the trouble!

As mentioned in my reply above, Hannah’s server error was due to a service disruption on September 25th.

Is this happening both in browser and using the desktop app? Have you tried clearing your browser/desktop app’s cache?

Here’s how to clear the desktop app cache on a Mac:

1. Quit the Figma desktop app
2. Open Terminal.app and enter the following command: rm -rf “$HOME/Library/Application Support/Figma/”{Desktop,DesktopProfile}
3. Try opening the desktop app again

Here’s how to clear the desktop app cache on Windows:

1. Close the Figma desktop app
2. Open the Start menu, and paste in this, followed by enter: %APPDATA%\Figma
3. In the window that opens, delete the Desktop and DesktopProfile folders if they exist
4. Launch the desktop app again

I tried those already but they didn’t work.

Currently having that same problem, what do i do??

Poping up here as well but like this:
Could not publish file: XHR for “/api/hub_files” failed with status 403

Hey All, support was able to solve Kent’s issue.

If there are no active service disruptions, the solution usually varies on a case by case basis.

If you haven’t yet, please reach out to the support team directly via this form for help: https://help.figma.com/hc/en-us/requests/new

@dvaliao I have this problem with a file as well. I just cleared my cache and now I cannot see even the history of this file 😦 luckily I took a screenshot, this is the only proof this file exists. Is there anything else I can do to recover this file? It literally just disappeared from my Figma, I put a ton of work into this.

Hey @Aaron_Aders,

Please reach out to the support team directly via this form for help: https://help.figma.com/hc/en-us/requests/new

Be sure to use your Figma account email, include a link to the file that you’re receiving this server error, so they can take a closer look on the backend.

@dvaliao I am having this issue. I put a ticket into support. I’m really worried, I did so much work on this file.