Figma Server error 403

Hi,

I logged on to my desktop app this morning to find 3 files displaying the same server error message.

figma error

I have cleared desktop cache, uninstalled and reinstalled the desktop app, checked deleted items (by me and anyone else) and ofcourse restarted my computer, but have had no success.

When I hover it says the file was edited yesterday, and I was not in the office, so have contacted my team to see if anyone has accidentally archived/deleted the file.

Can anyone help further? Just waiting on response from Figma support.

Hi Hannah, so sorry for the trouble and delayed reply!

This was caused by a service disruption earlier this week: https://status.figma.com/incidents/k2rgjh56bddy

Please do let us know if you run into any further issues!

@dvaliao I have had this same issue today. I am under deadline, I have to get these revisions finished and to the client and my file has completely disappeared now after restarting Figma. It’s not in my drafts/deleted files. I’ve emailed support but no answer yet!! I’m freaking out.

@Hannah_McQuitty did you get a solve for this? I’ve got a ticket in but ZERO response. How did you fix it?

Hey @Kent_Milton, sorry for the trouble!

As mentioned in my reply above, Hannah’s server error was due to a service disruption on September 25th.

Is this happening both in browser and using the desktop app? Have you tried clearing your browser/desktop app’s cache?

Here’s how to clear the desktop app cache on a Mac:

  1. Quit the Figma desktop app
  2. Open Terminal.app and enter the following command: rm -rf “$HOME/Library/Application Support/Figma/”{Desktop,DesktopProfile}
  3. Try opening the desktop app again

Here’s how to clear the desktop app cache on Windows:

  1. Close the Figma desktop app
  2. Open the Start menu, and paste in this, followed by enter: %APPDATA%\Figma
  3. In the window that opens, delete the Desktop and DesktopProfile folders if they exist
  4. Launch the desktop app again

I tried those already but they didn’t work.

Currently having that same problem, what do i do??